Crowd Safety Support

The Football Association; Wembley; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Event day tickets at Wembley

Free lunches at Wembley & St. George's

Private medical cover

Pension scheme

25 days annual leave

Hybrid working model

Job summary

The Football Association (The FA) seeks a highly organised Crowd Safety Assistant to support Wembley Stadium event operations on matchdays and major events. You will help plan staff allocations, prepare essential event documentation and provide hands‑on support during live operations.

Based at Wembley with hybrid working, the role requires regular evenings and weekends. You’ll handle data entry, purchase orders, payroll checks and safety administration to ensure a safe, smooth guest experience

Qualifications

• Experience in the crowd safety sector of the events industry.
• Ability to work in a fast-paced environment and meet deadlines.
• Basic knowledge of Health & Safety.
• Basic knowledge of crowd safety.
• Excellent skills in Microsoft Office.
• Intermediate numeracy skills.
• Excellent time management and communication skills.
• Ability to manage multiple projects independently.
• Good team player.

Responsibilities

• Assist the Operations division with Wembley Stadium event day operations.
• Work closely with the Crowd Safety Manager.
• Assist with the creation of bespoke crowd safety documents for each event at Wembley Stadium and any other administrative support that is necessary.
• The role will require a large amount of data input to ensure we have the necessary resources for each event.
• Raise, receipt and close off purchase orders, ensuring they are recorded on the crowd safety team purchase order tracker and raise invoice requests as required.
• Provide event day support to the team and assist with pre-event preparations and checks as operationally required.
• Post-event function will include preparing and submitting payroll and scrutinising invoices.
• Live the Wembley Common Purpose and Quality Standards and promote and support a culture of guest service through actions and behaviours.
• Executes additional tasks as required to meet the FA’s changing priorities.
• Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
• As part of the FA’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check.

Skills

Crowd safety knowledge

Microsoft Office

Time management

Communication skills

Numeracy

Team player

Project coordination

Attention to detail

Tools

Electronic purchase order system

Job description

Step into a key role at the centre of live events...The FA is seeking a highly organised individual who thrives in fast-paced environments to join our Crowd Safety Team.

You’ll play a key role at the heart of event delivery - supporting the planning and coordination of crowd safety operations on matchdays and major events. This includes preparing staff allocations, creating and distributing essential event documentation, and providing hands‑on support to the team during live event operations.

This is a role for someone who thrives in a fast‑paced, high‑energy environment and is ready to contribute where it matters most.

Please note: This position requires flexibility, including regular evening and weekend working. While we offer a hybrid working policy, the nature of the role means you’ll be based on‑site at Wembley Stadium 3–4 days per week. During the busy events season (March–September), this increases to 5 days per week - so you must be able to commit to this before applying.

What will you be doing?

• Assist the Operations division with all Wembley Stadium event day operations.
• Work closely with the Crowd Safety Manager.
• Assist with the creation of bespoke crowd safety documents for each event at Wembley Stadium and any other administrative support that is necessary.
• The role will require a large amount of data input to ensure we have the necessary resources for each event.
• Raise, receipt and close off purchase orders, ensuring they are recorded on the crowd safety team purchase order tracker and raise invoice requests as required.
• Provide event day support to the team and assist with pre‑event preparations and checks as operationally required.
• Post‑event function will include preparing and submitting payroll and scrutinising invoices.
• Live the Wembley Common Purpose and Quality Standards and promote and support a culture of guest service through actions and behaviours.
• Executes additional tasks as required to meet the FA’s changing priorities.
• Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well‑being can be maintained.
• As part of the FA’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

• Experience in the Crowd Safety sector of the Events Industry.
• Experience working well in a fast‑paced environment and delivering to deadlines.
• Basic knowledge of Health & Safety.
• Basic knowledge of crowd safety.
• Excellent skills in Microsoft Office.
• Intermediate numeracy skills.
• Excellent time management and communication skills.
• Ability to manage multiple projects independently.
• Good team player.

Beneficial to have:

• Experience providing administrative support to multiple team members.
• Previous experience with an electronic purchase order system.
• Experience of working in a high‑profile multipurpose venue.

What’s in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world‑class, Elite Performance Centre, St. George’s Park in Staffordshire which is an exceptional setting to develop and inspire high‑performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well‑being.
• Free, nutritious lunches at Wembley Stadium and St. George’s Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional ‘Thank You’ days leave, volunteering days as well as 25 days annual leave (based on a full‑time, permanent contract.)
• A hybrid working model which offers greater flexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers

Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.