Cross-Site Reception & Admin Specialist

Harris Federation; Greater London; On-site; GBP 23,000 - 32,000; Full time

Job summary

Harris Academy Clapham in London is hiring a professional Receptionist and Administrative Assistant to be the welcoming first point of contact for visitors, staff and students. You will support across Harris Academy Clapham and Harris Clapham Sixth Form, handling front desk duties and a range of administrative tasks.

The role requires strong organisation, excellent communication and a commitment to safeguarding and professional service.

Qualifications

• GCSE level or equivalent qualification.
• Proficiency in Microsoft Office packages.
• Experience using computers and databases.
• Previous experience in an administrative or front-office/reception role.
• Demonstrable customer service experience.
• Good English written and spoken communication.
• Excellent organisational and time-management skills.
• Commitment to delivering high-quality customer service.
• Ability to stay calm with challenging callers or visitors.
• High attention to detail and accuracy.

Responsibilities

• Presenting the professional and welcoming face of the Academy to all visitors, staff and students, including telephone callers
• Ensuring all visitors are signed in to the academy in accordance with safeguarding procedures
• Responding to queries from parents/carers and the general public with exemplary professionalism, ensuring that messages are forwarded or escalated as required
• Ensuring the overall appearance of the reception area is tidy, professional and presentable at all times
• General administrative duties such as typing, photocopying, filing, collation and distribution of post
• Contributing to the maintenance of academy information databases and filing systems relating to pupils, ensuring confidentiality is observed at all times and records are accurate and up to date
• Assisting academy staff in all aspects of academy life, including contacting parents and pupils where necessary
• Providing general support as required, including preparation of documentation and administrative duties relating to specific areas such as academy calendar maintenance, extra-curricular activities, school trips, school meal arrangements

Skills

Customer service

Interpersonal communication

English proficiency

Organisational skills

Time management

Calm under pressure

Education

GCSE level or equivalent

Tools

Microsoft Office

Databases

Job description

Harris Academy Clapham in London is hiring a professional Receptionist and Administrative Assistant to be the welcoming first point of contact for visitors, staff and students. You will support across Harris Academy Clapham and Harris Clapham Sixth Form, handling front desk duties and a range of administrative tasks.

The role requires strong organisation, excellent communication and a commitment to safeguarding and professional service.