IT Technician

Harris Federation; United Kingdom; Remote; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Annual Loyalty Bonus

Pension Scheme with generous employer

Wellbeing Cash Plan

26 days' annual leave

Job summary

Harris Academy Clapham is seeking an ICT Technician to deliver outstanding IT support to staff, students and trainee teachers at our Clapham campus. The role requires hands-on technical skills and a customer-focused approach.

You will work on-site, logging incidents, maintaining devices and assisting with the IT service in line with ITIL principles. A strong background in Microsoft products and education is preferred.

Qualifications

• Two years' client-facing IT support experience, preferably in education.

Responsibilities

• Provide high-quality IT support to staff, students and trainee teachers.
• Log and manage incidents and service requests within ITIL framework.
• Imaging and maintaining Windows devices and Apple devices.
• Maintain network and server documentation and assets.

Skills

Communication skills

Self-management

Prioritisation

Adaptability

Troubleshooting

Experience in education sector

On-site IT support

Customer service

Tools

Microsoft Office 365

Office 2016

SharePoint

Apple products

Windows 10

Job description

£34,359 - £36,423 (full-time, year-round role)

Summary

Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Academy Clapham.

About Us

The vision of Harris Academy Clapham is a simple one. From our opening in September 2020, our academy is a place where ‘everything is possible'.

The Clapham curriculum is designed to meet the needs, aspirations and abilities of every one of our students. Our aim is to improve their life chances and enable them to make a positive contribution to the city and world in which they live.

At Harris Clapham, the curriculum is delivered through high-quality teaching. This is codified in our research-informed approach to pedagogy, which we call the Clapham Way. The following principles apply in our curriculum:

• Subject specific knowledge and skills come first
• Embedding and building on the basics – ensuring that every student acquires the vocabulary, literacy and numeracy skills to enable them to fully participate in society
• The curriculum must be rigorous and relevant by engaging with the best of what has been thought and said and acknowledging that knowledge is fluid and can be contested
• The curriculum must prepare for life in modern Britain and beyond, and enable Clapham students to understand their rights and fulfil their responsibilities under the Equality Act.

Through the Clapham academic, enrichment and pastoral curriculum we expect our students to develop powerful knowledge and the following values and character attributes that will enable them to achieve our vision that ‘Everything is Possible'.

• Learning to work hard and relish challenge.
• Learning to never give up.
• Learning to sensible risks.
• Learning to always strive for the best for themselves and each other.

Integrity and honesty

• Always acting with kindness.
• Treating others the way they would like to be treated.

Self-belief with a global view

• Growing to have the agency to achieve their ambitions for themselves and the wider world.

Our staff are supported in their work and in developing their future careers via:

• A centralised behaviour system, with each year group supported by non-teaching pastoral leaders
• A programme of instructional coaching, supported by the Step Lab platform
• Access to a wide range of National Professional Qualifications delivered by the Institute of Teaching
• Federation subject consultant support
• Harris Federation professional development training days and networking support.

Main Areas of Responsibility

Your responsibilities will include:

• Providing high-quality technical support, advice and guidance to staff, students and trainee teachers
• Ensuring that all incidents and service requests are logged appropriately
• Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution.
• Identifying, implementing and documenting Known Issues and workarounds for desktop related issues
• Ensuring that Academy incidents and service requests are resolved within the target resolution time
• Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads
• Installing, configuring and maintaining computer peripheral equipment
• Installing and testing new software and software updates and upgrades
• Installing, configuring and maintaining VoIP telephones
• Familiarising yourself with the network infrastructure and associated documentation
• Ensuring that the server and network infrastructure at both locations are regularly checked and maintained
• Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's and other networked devices
• Administering Active Directory user login accounts
• Managing Active Directory Distribution and Security groups within the Academy
• With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required.
• Delivering the IT support service in accordance with ITIL and HarrisNET principles.
• Liaising with the relevant SLT and Federation IT Service Managers to ensure that all specific local and Federation requirements are met
• Updating and maintaining the IT assets in both locations as listed in the CMDB

Qualifications & Experience

We would like to hear from you if you have:

• Good verbal and written communication skills
• The ability to self-manage, organise, and prioritise tasks and work under pressure
• A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality
• Flexibility and adaptability
• Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products
• Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving
• A minimum of two years' experience of carrying out a similar, client facing role in either the primary or secondary education sector
• Recent experience of working in an on-site IT based, Customer Service environment
• Proven experience of supporting Microsoft products
• Proven experience of managing Active Directory user accounts
• Recent experience of supporting Apple products
• Recent experience of supporting Windows 10 PCs, laptops and tablets

For a full job description and person specification, please download the Job Pack.

Professional Development & Benefits

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes an Annual Loyalty Bonus , Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website.

• Annual Loyalty Bonus
• Pension Scheme with generous employer contributions
• Wellbeing Cash Plan
• 26 days' annual leave (plus bank holidays)
• and many other benefits.

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

Please remember to check your junk mail foldersfor our email communications. You will receive a confirmation email once you submit, or save the progress, of your application. Please check your junk/spam folder andadd us to your safe senders list to ensure all future email communication is received. This is important to ensure you are kept up to date on the status ofyour application and to avoid delays in the recruitment process.