Cross-Functional Customer Journey Orchestrator

Wipro; Greater London; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Generous benefits package

Training and development opportunities

Job summary

Wipro is seeking an experienced Customer Journey Manager in the United Kingdom to support product development by helping the Product Owner and product team understand, measure and orchestrate end-to-end customer journeys with a focus on technology integration.

You will collaborate with Product, Experience Design and Engineering teams to inform prioritisation, design choices, and journey effectiveness, ensuring user experience is accurately represented throughout delivery.

Qualifications

• Strong experience mapping and optimising end-to-end customer journeys.
• Ability to convert insights from multiple data sources into actionable recommendations.
• Experience producing journey maps using Visio or similar tools.
• Customer-centric mindset with ability to shape integrated, outcome-focused solutions.
• Structured problem-solving and critical thinking across functions.

Responsibilities

• Build understanding of end-to-end journeys and competitor landscape.
• Integrate insights from data, processes, and systems relevant to the journey.
• Lead creation and maintenance of journey and process maps (Visio).
• Evaluate journey effectiveness for customers and business.
• Champion continuous improvement and keep customer needs central.
• Coordinate cross-functional alignment across Product, Experience Design, Engineering.
• Coach and develop other Customer Journey Managers.
• Act as escalation point and manage team performance.
• Ensure user experience is accurately represented in delivery.

Skills

End-to-end journey mapping

Data-driven decision making

Stakeholder influence

Cross-functional collaboration

Process improvement

Job description

Wipro is seeking an experienced Customer Journey Manager in the United Kingdom to support product development by helping the Product Owner and product team understand, measure and orchestrate end-to-end customer journeys with a focus on technology integration.

You will collaborate with Product, Experience Design and Engineering teams to inform prioritisation, design choices, and journey effectiveness, ensuring user experience is accurately represented throughout delivery.