CRO Manager

Harnham; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Harnham in London is seeking a CRO Manager to own experimentation programmes across client accounts, working with analysts, UX specialists and developers to deliver measurable improvements. This hands-on role offers significant client exposure and opportunities to mentor juniors while helping shape CRO best practices as the team grows.

If you are data-driven and enjoy translating analytics into actionable testing strategies, this is for you.

Qualifications

• Strong experience in CRO.
• Experience with multiple brands, clients or stakeholders.
• Experience with experimentation platforms such as VWO, AB Tasty, Optimizely, Adobe Target or Convert.
• Comfortable managing multiple projects and working independently.

Responsibilities

• Lead CRO and experimentation programmes across multiple client accounts.
• Analyse user journeys and digital behaviour to identify barriers and opportunities for conversion.
• Use analytics, heatmaps, customer research and user interviews to develop compelling testing hypotheses.
• Oversee the design, implementation and analysis of experiments.
• Monitor live tests and conduct post-test analysis to identify actionable insights.
• Present findings, recommendations and optimisation strategies directly to clients.
• Build strong relationships with stakeholders and take ownership of client programmes.
• Mentor and support junior members of the team, with potential to take on direct management responsibility.

Skills

CRO

Multi-brand experience

Stakeholder management

Independent working

Tools

VWO

AB Tasty

Optimizely

Adobe Target

Convert

Job description

London (Hybrid – 2x Days a Week in Office)

The Company

This is an award-winning digital optimisation agency specialising in CRO, digital analytics, SEO and experimentation, helping leading brands create better digital experiences and drive measurable improvements in conversion; founded by industry leaders with more than 35 years of combined experience, the business has built a strong reputation for being genuinely data and insight-led, combining analytics, experimentation, UX and customer research to solve complex digital challenges! The business is continuing to grow and has been recognised as one of the UK's Best Places to Work, with a strong focus on learning, development and creating an environment where people can build long-term careers.

The Role

As the CRO Manager, you will take ownership of experimentation programmes across a range of client accounts, working closely with analysts, UX specialists and developers to identify opportunities, develop hypotheses and deliver optimisation programmes that create measurable commercial impact. This is a hands-on CRO role with significant client exposure, rather than a purely management position. You'll be responsible for managing multiple projects, presenting recommendations to clients and using data, research and experimentation to influence digital strategy. As the team continues to grow, there will also be the opportunity to take on management and mentoring responsibility, supporting junior members of the team and helping shape best practice across the CRO function.

What You'll Be Doing:

• Lead CRO and experimentation programmes across multiple client accounts.
• Analyse user journeys and digital behaviour to identify barriers and opportunities for conversion.
• Use analytics, heatmaps, customer research and user interviews to develop compelling testing hypotheses.
• Oversee the design, implementation and analysis of experiments.
• Monitor live tests and conduct post-test analysis to identify actionable insights.
• Present findings, recommendations and optimisation strategies directly to clients.
• Build strong relationships with stakeholders and take ownership of client programmes.
• Work closely with analysts, UX specialists and developers to deliver experimentation programmes.
• Manage multiple projects and competing priorities across different clients.
• Mentor and support junior members of the team, with the potential to take on direct management responsibility.
• Stay up to date with developments across CRO, experimentation, UX and digital optimisation.

Your Skills & Experience

• Strong experience in CRO.
• Experience working with multiple brands, clients or stakeholders.
• Experience with experimentation platforms such as VWO, AB Tasty, Optimizely, Adobe Target or Convert.
• Comfortable managing multiple projects and working independently.

The agency is flexible on tooling: strong CRO fundamentals and the ability to learn new platforms are more important than experience with a specific technology.