CRO Account Director

Visualsoft Ltd; Manchester; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading eCommerce provider in the UK is seeking a skilled Conversion Rate Optimisation (CRO) Specialist. This role involves owning client portfolios, implementing CRO strategies, and driving website performance improvements. The ideal candidate will have extensive experience in CRO, strong analytical skills, and a client-first approach. This position offers hybrid working options and a range of benefits including unlimited holidays and a competitive salary.

Benefits

Unlimited paid holidays

Hybrid working

Medicash Cash Plan

Employee Assistance Programme

Dog-friendly workspace

High-performance MacBook

Monthly treat vouchers

Free breakfast and drinks

Pension scheme

Regular team social events

Qualifications

• Extensive proven experience in CRO, either agency or client-side.
• Proven expertise in analytics, forecasting, and measurement.
• Client-facing experience at a senior level.

Responsibilities

• Own and nurture client portfolio relationships.
• Drive improvements in website performance.
• Devise and own CRO strategies for clients.

Skills

Analytical

Data-driven

Client-facing

Tools

Google Data Studio

Google Tag Manager

Job description

1 month ago Be among the first 25 applicants

We're on the lookout for an experienced Conversion Rate Optimisation (CRO) Specialist to become a key part of our talented and growing team. This role can be based from any of our offices in Stockton-on-Tees, Newcastle Upon Tyne, or Manchester City Centre. We're also open to UK-based remote working options for the right candidate, as long as you have the full right to work in the UK.

The CRO Account Director will be responsible for owning their client portfolio, leading and overseeing the implementation of their CRO strategies to support the growth and profitability of their client's business. They will drive excellence while maintaining a client-first approach, ensuring strategies align with business objectives and deliver measurable impact. With a strong focus on performance, they will consistently drive improvements in website performance. Adaptability is key, as they will proactively respond to evolving client needs with a strategic mindset. Additionally, they will collaborate with internal teams to refine and enhance CRO methodologies, ensuring continuous optimisation and success.

Strategy and impeccable execution is key to the role, ensuring that clients benefit from the CRO service and have a clear and transparent view of the work carried out.

Key Duties & Responsibilities

Client Portfolio Relationship

• Nurture and own the relationship of your portfolio of clients
  
  
  

Client Portfolio Retention

• By utilising your relationship with your portfolio ensure client retention is at an all time high and best in class.
  
  
  

Promote High Standards

• The execution of CRO services must be of a high quality, this ensures all clients are serviced fully and efficiently and to the best of Visualsoft's ability at all times
  
  
  

Client Happiness

• Measured by NPS and client retention levels
• When NPS or CSAT scores are not as desired, appropriate action must be taken leveraging your relationship and the work Visualsoft carries out
  
  
  

Client Results

• Continuously strive to produce the highest results for Visualsoft clients via CRO
• Take full ownership and accountability for all results, implementing change where required to improve
  
  
  

CRO Strategy Ownership

• Devise and own best in class CRO strategies of your portfolio of clients
• Ensure positive and negative results are shared across the business with relevant key stakeholders to benefit other client portfolios
• Implement industry leading strategies, even first to market where beneficial
  
  
  

Requirements

• Extensive proven experience on either agency or client-side specialising in CRO
• Proven expertise in external CRO platforms and tools, analytics, forecasting and measurement
• Experience in building and executing CRO strategies, whether in-house or for clients
• Working to tight deadlines as a team and as an individual
• Client-facing experience at a senior level
• Client meeting experience and proven strategy presentation skills
• Analytical and data-driven
  
  
  

Desirable

• Experience in eCommerce
• Experience in other digital media channels
• Google Data Studio
• Attribution
• Google Tag Manager
  
  
  

Benefits

• Competitive basic salary with great progression options
• Unlimited paid holidays - yes that's not a typo!
• Hybrid working
• Medicash Cash Plan - covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy
• Employee Assistance Programme - access to Vivup for mental health support, financial guidance, and wellbeing resources
• Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly
• A high-performance MacBook
• VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there's something for everyone!
• Free breakfast, fruit, hot and cold drinks and protein shakes
• Friday afternoon drinks to wind down for the weekend
• Pension scheme to help you save for the future
• Cycle to work scheme
• Discounts across our brands
• Regular team social events
• Training & development
  
  
  

So if you think you've got what it takes to join one of the UK's leading eCommerce providers, we'd love to hear from you.

A little formality... by applying you implicitly consent to us processing your personal data for review for this vacancy only.

Talent Hunter Referral Bounty - £250

Help us find the right talent to join our team, and get a handsome reward in return. It couldn't be easier - if you know someone that could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the referer when they apply. If they land the job with us as a direct result of your referral, you get the bounty!

___

Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective.

We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Visualsoft Ltd by 2x

Get notified about new Account Director jobs in Manchester, England, United Kingdom.

Account Director / Senior Account Director

Manchester, England, United Kingdom 4 months ago

Manchester, England, United Kingdom 2 weeks ago

Manchester Area, United Kingdom 1 week ago

Warrington, England, United Kingdom 1 week ago

Manchester Area, United Kingdom 1 month ago

Manchester, England, United Kingdom 2 weeks ago

Wilmslow, England, United Kingdom 3 months ago

North West, England, United Kingdom 2 weeks ago

Sales Director - Maternity Cover 1 year FTC

International Professional Services and Inside Sales Director

Manchester, England, United Kingdom 2 weeks ago

Sales Director - Maternity Cover 1 year FTC

Manchester, England, United Kingdom 2 weeks ago

Greater Manchester, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 4 months ago

Manchester Area, United Kingdom 13 hours ago

Greater Manchester, England, United Kingdom 3 weeks ago

Sales Director - Maternity Cover 1 year FTC

Salford, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 4 months ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 2 weeks ago

Cheshire East, England, United Kingdom 3 weeks ago

National Accounts Director - Sustainable & Renewable Technologies

Manchester, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 2 days ago

Manchester, England, United Kingdom 10 hours ago

EMEA Sales Director, ISV Embedded Solutions

Manchester, England, United Kingdom 2 weeks ago

Manchester Area, United Kingdom 3 days ago

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.