CRM Transformation Project Lead (Dynamics 365, Hybrid)

NatWest Group

Greater London

Hybrid

GBP 75,000 - 105,000

Full time

4 days ago

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Job summary

NatWest Group is seeking a Senior Technology Project Manager for CRM and Client Onboarding in London. You will own delivery plans, controls and the financial business case for a major technology programme, with a direct link to customer value.

Using Microsoft Dynamics 365 and senior project management experience, you will lead cross-functional teams, drive governance, and deliver CRM and onboarding capabilities in a complex transformation. Hybrid work with regular office presence is required.

Qualifications

Proven change management experience required.
Delivery experience on technology programmes essential.
Project management qualification or accreditation preferred.
Experience with Microsoft Dynamics 365 CRM is essential.

Responsibilities

Drive delivery of CRM and Client Onboarding workstreams across multiple teams.
Prepare and own delivery plans, controls and financial business case.
Manage risks, assumptions, issues and dependencies throughout the programme.
Lead initiation and governance artefacts and ensure alignment to strategic goals.
Translate evolving requirements into clear delivery plans with stakeholders.
Provide reporting and decision support to senior leadership and Board-level audiences.