CRM Product Owner

ZS; London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

ZS is seeking an experienced CRM Product Owner to lead the strategic development of our CRM system. This senior role involves defining product vision, collaborating with teams, and ensuring the system delivers value, particularly in maximizing client impact. Ideal candidates will have 8+ years of experience, particularly with Microsoft Dynamics 365, and strong analytical and communication skills.

Benefits

Health and well-being benefits

Financial planning support

Robust skills development programs

Qualifications

• 8+ years of experience in a CRM product ownership role.
• Proven track record of managing CRM systems.
• Thorough understanding of CRM technologies and best practices.

Responsibilities

• Define product vision and roadmap for the CRM system.
• Collaborate with cross-functional teams to gather needs.
• Communicate product strategy to stakeholders and leadership.

Skills

Communication

Analytical Skills

Problem Solving

Tools

Microsoft Dynamics 365

Job description

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ZS is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more. Bring your curiosity for learning; bold ideas; courage and passion to drive life changing, impact to ZS.

Our most valuable asset is our people.
At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.

CRM Product Owner (Microsoft Dynamics)

ZS is seeking an experienced CRM Product Owner to lead the strategic development and ongoing governance of our customer relationship management (CRM) system. As the CRM Product Owner, you will be responsible for defining the product vision, roadmap, and backlog to ensure the CRM system delivers maximum value to our organization and to our clients.

This role requires a comprehensive understanding of the inputs and outputs of a CRM and how data will need to flow across connected processes and systems. The successful candidate will be adept at facilitating seamless communication between the CRM and other business functions.

This is a senior-level position, reporting to the Office of the COO, and offers a competitive salary and benefits package. If you are passionate about driving client impact through the value created by CRM solutions, we encourage you to apply.

What you’ll do:

• Serve as the primary stakeholder and decision-maker for the CRM system and its vision, product roadmap and backlog of features
• Collaborate with cross-functional teams (e.g., leadership, sales, marketing, finance and IT) to understand their needs and priorities
• Prioritize and manage the CRM system's features and functionality based on business value and user needs
• Communicate the product strategy and progress to stakeholders and leadership
• Ensure the CRM system is delivering value and meeting ZS's objectives, including enabling workflows that are efficient for users, enabling collaboration and helping to drive our top line revenue goals
• Be responsible for user adoption and proficiency through training and support
• Establish appropriate governance and quality management steps that provide a high level of data quality, including data integration and automation where appropriate
• Lead a small team of CRM Administrators to ensure ongoing enhancements and maintenance of the system

What you’ll bring:

• 8+ years of experience in a CRM product ownership role, preferably in a global professional services firm
• Proven track record of successfully managing the ongoing strategic development of CRM systems
• Thorough understanding of CRM technologies, best practices, and industry trends. Experience working with Microsoft Dynamics 365 is highly beneficial
• Excellent communication and stakeholder management skills, with the ability to bridge the gap between technology and business needs and navigate trade-offs in requirements
• Strong analytical and problem-solving skills
• Demonstrated ability to establish relationships with business leaders and develop strong credibility. Experience in interfacing with international audiences and cross-office teams preferred.

Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.