CRM Manager - Ecommerce

TN United Kingdom; London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A fast-growing Ecommerce brand is on the lookout for a skilled CRM Manager to enhance customer retention and loyalty. This full-time position offers the opportunity to manage dynamic campaigns across email, SMS, and push notifications. You will lead a small team and leverage your analytical skills to produce reports that drive strategic decisions. This role is perfect for a proactive individual who thrives in a collaborative environment. Join a vibrant team and make a significant impact on customer engagement and satisfaction.

Qualifications

• Hands-on experience in implementing CRM campaigns.
• Ability to produce reports and deliver actionable insights.

Responsibilities

• Manage email, SMS, and push notification campaigns.
• Lead a team of two and assist as needed.

Skills

CRM Management

Email Campaigns

SMS Campaigns

Push Notifications

Team Management

Data Analysis

Job description

Our client, a fast-growing Ecommerce brand, is seeking a skilled CRM Manager to join their expanding team. This is a full-time, permanent position offering a salary range of £45k to £50k, based either in their London office or in Herts.

The primary focus of this role is on Retention and Loyalty, automation, and managing email, SMS, and push notification campaigns. You should have hands-on experience in implementing campaigns and be comfortable managing a team of two, stepping in to assist as needed. Prior management or agency experience would be highly advantageous.

The ideal candidate will be capable of producing reports and delivering actionable insights to inform strategy. Experience with segmentation and subscription models is preferred but not essential. The role requires a highly collaborative and proactive individual.