CRM Manager - Contract

Harnham; Greater London; On-site; GBP 74,000 - 79,000; Part time

Job summary

Harnham is seeking a CRM Manager to lead a high-profile platform migration and shape multi-channel customer engagement across email, SMS, push, and other channels. London-based with 2-3 days on-site.

You will own the Emarsys to Klaviyo transition, manage stakeholder priorities, and translate business needs into delivery-ready requirements while coordinating with marketing, tech and vendor partners. This contract role offers £400-£430 per day outside IR35.

Qualifications

• Experience delivering CRM or marketing automation platform migrations.
• Ability to translate business requirements into clear product features and user stories.
• Strong communication with technical teams and senior leadership.

Responsibilities

• Lead CRM platform migration from Emarsys to Klaviyo across all phases.
• Act as the key link between senior stakeholders, marketing, technology teams and vendors.
• Manage migration scope, priorities, risks and milestones to meet business objectives.
• Translate strategic requirements into clear feature definitions and delivery-ready tickets.
• Collaborate on data migrations and the implementation of a new customer data platform.
• Support governance and communications throughout the transformation programme.

Skills

CRM migrations

Stakeholder management

Product roadmaps

Team collaboration

Requirements translation

Communication

Klaviyo

Marketing automation

Tools

Klaviyo

Emarsys

Braze

Salesforce Marketing Cloud

Job description

This is a fantastic opportunity to join a business undergoing a major customer marketing transformation. You'll take ownership of a high-profile CRM platform migration, helping to shape the future of how the organisation engages with customers across email, SMS, push notifications, WhatsApp and other digital channels.

The Company

They are a well-known consumer-facing organisation investing heavily in customer engagement, marketing technology and data capabilities. With multiple transformation programmes running simultaneously, they are modernising their CRM ecosystem to support more personalised, multi-channel customer experiences. Having recently selected a new marketing automation platform and customer data platform, they are now looking for an experienced CRM Manager to drive delivery of a critical migration programme.

The Role and Deliverables

• Lead the day-to-day delivery of a CRM platform migration from Emarsys to Klaviyo, ensuring successful execution across all phases of the project
• Act as the key link between senior stakeholders, marketing teams, technology teams and vendor delivery partners
• Manage migration scope, priorities, dependencies, risks and milestones, ensuring business objectives remain on track
• Translate strategic requirements into clear feature definitions and support the creation of delivery-ready requirements and tickets where needed
• Collaborate with technology teams on platform integrations, data migration activities and the implementation of a new customer data platform
• Support governance, stakeholder communications and decision-making throughout the transformation programme while maintaining continuity of critical marketing activity

Your Skills & Experience

• Strong experience delivering CRM or marketing automation platform migrations
• Proven ability to manage product roadmaps, delivery plans and complex stakeholder environments
• Deep understanding of CRM, marketing orchestration, customer journeys and lifecycle communications
• Experience working with marketing teams, technology teams and third-party vendors to deliver large-scale platform implementations
• Ability to translate business requirements into clear product features, user stories and delivery outcomes
• Strong communication skills, with experience engaging both technical teams and senior leadership
• Experience with Klaviyo is a must
• Knowledge of customer data platforms, CRM integrations, Emarsys, Braze or Salesforce Marketing Cloud would be beneficial

CRM Manager - Contract
Retail Client
London - 2-3 days per week on-site
£400-£430 per day - Outside IR35