CRM Manager (12 Month FTC)

Blue Legal; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A distinguished national law firm is seeking a CRM Manager for a 12-month contract in their marketing communications team. The successful candidate will play an integral role in maximizing the firm's CRM system, focusing on data accuracy and supporting business development initiatives. Ideal candidates will have experience in professional services, particularly in law or related fields.

Qualifications

• Must have CRM system experience in a professional services setting.
• Experience with MS Dynamics/Peppermint is highly preferred.
• Hands-on experience with CRM software management tools.

Responsibilities

• Manage CRM data quality and support system users.
• Develop marketing analytics dashboards and reports.
• Test new CRM programs and ensure compliance.

Skills

Data management

CRM software management

Tools

MS Dynamics

Peppermint

Job description

Location: London
Salary: Market Rate
Salary band: Market Rate
Contract type: Contract/Temporary
Date posted: 06/08/2024

An award-winning national law firm is looking for a CRM Manager to join one of their regional offices for a 12-month contract. The Interim CRM Manager will be a key member of the Marketing Communications team, responsible for the implementation, maintenance, and optimal use of the firm’s CRM system, Peppermint/Microsoft Dynamics. The role involves managing CRM data quality, supporting system users, and ensuring that the CRM effectively supports business development and marketing efforts.

The Responsibilities:

• Collaborate with the Business Development team to maintain data accuracy and streamline CRM processes, including pipeline management and campaign tracking.
• Develop and maintain marketing analytics dashboards and regular activity reports.
• Serve as the data guardian, overseeing data cleansing initiatives to remove obsolete or redundant information.
• Provide CRM training and create teaching materials for colleagues.
• Collaborate with end users and developers to refine and prioritise CRM functionality requests, ensuring alignment with business needs.
• Support the development and implementation of a CRM strategy that aligns with the firm’s goals and enhances BD focus.
• Establish policies and procedures for CRM software use and data management.
• Test new CRM programs and work with IT to ensure compliance and integration with existing systems.
• Stay informed about emerging CRM technologies that could benefit the firm.

The Candidate:

• Must have CRM system experience, preferably in a professional services or law firm setting.
• Strong preference for candidates with experience with MS Dynamics/Peppermint.
• Hands-on experience with CRM software management tools and strong knowledge of data management practices.
• Proven ability to manage multiple projects, and meet deadlines under pressure.

Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.

Blue Legal offers the services of an employment agency for permanent work and an employment business for temporary work.

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