CRM Manager

MRJ Recruitment; Manchester; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A trailblazing business in Manchester is seeking a Customer Relationship Management Manager to enhance customer retention and engagement. The role focuses on executing multi-channel campaigns, utilizing data for decision making, and crafting a compelling customer experience. This position offers hybrid working arrangements and a competitive salary.

Benefits

Competitive salary + benefits

Clear path for progression

Innovative company culture

Qualifications

• 3+ years in CRM, ideally with Klaviyo or similar ESP.
• Ability to balance creative flair with data-driven thinking.
• Basic HTML knowledge and proficiency in Excel.

Responsibilities

• Lead retention campaigns across email, SMS, and push.
• Analyze customer behaviors to optimize strategies.
• Collaborate to ensure effective, on-brand messaging.

Skills

Data analysis

Creative thinking

Copywriting

Segmentation

A/B testing

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from MRJ Recruitment

We’re working with a trailblazing business that’s doubling down on customer experience and loyalty, and now they’re on the lookout for a CRM powerhouse to lead the charge. If you're part analyst, part strategist, part storyteller, this one's for you.

Keep customers coming back, again and again.

You’ll take the reins of the retention strategy, leading multi-channel campaigns that drive engagement, boost lifetime value, and build a brand experience people don’t just enjoy, but depend on.

You’ll be the bridge between data and creative, owning the CRM lifecycle from email to push - all while keeping things personal, punchy, and on point.

• Run the show across CRM: planning, executing, and optimising retention campaigns across email, SMS, and push.
• Use data to your advantage: analysing performance, customer behaviours, and tweaking strategy to make every message land.
• Collaborate with brand and content teams to ensure messaging is sharp, on-brand, and scroll-stopping.
• Lead segmentation, A/B testing, and campaign reporting to ensure we’re always learning and levelling up.
• Own the VIP experience: ensuring high-value customers feel recognised, rewarded, and ready to stay.
• Track what competitors are doing: and do it better.
• Be a voice within the community: engaging directly with customers and shaping the brand’s relationship with them.

You’ll thrive if you:

• Bring 3+ years in CRM — ideally with Klaviyo or a similar ESP in your toolkit.
• Know how to balance creative flair with data-driven thinking.
• Understand the difference between good content and content that converts.
• Have a handle on basic HTML and love a deep dive into Excel.
• Can write killer copy and brief creatives with clarity and vision.
• Have a strategic mindset but love rolling up your sleeves.
• Know what makes a retention campaign tick, and what makes one stick.

The details:

• Hybrid working with offices in Manchester (applicants must be UK based)
• Competitive salary + benefits (readily available to discuss upon request)
• Clear path for progression in a fast-growth business
• A seat at the table, shaping the future of a retention strategy for a great brand
• A culture that values initiative, experimentation, and results

Sound like you? Let’s talk.

This isn’t a “tick-the-boxes” CRM role, it’s a high-impact, high-ownership opportunity to shape how a brand connects. Apply and we'll be more than happy to go over the role in more detail.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Public Relations, and Marketing

• Industries

  Retail

Referrals increase your chances of interviewing at MRJ Recruitment by 2x

Sign in to set job alerts for “Customer Relationship Management Manager” roles.

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 3 weeks ago

Senior Customer Success Manager - HR / ER SaaS Tech. UK Remote

Manchester, England, United Kingdom 1 month ago

Manchester Area, United Kingdom 5 hours ago

Finance and Accounting Manager, Account Receivables and Revenue focused

Manchester, England, United Kingdom 7 hours ago

Customer Relationship Management Manager

Manchester, England, United Kingdom 4 days ago

Strategic Customer Success Manager - Work Remotely

Manchester, England, United Kingdom 11 hours ago

Customer Success Manager – FinTech (Implementation & Delivery Focus)

Manchester, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 4 days ago

Manchester, England, United Kingdom 1 month ago

Senior SEO Manager & Account Manager (with AIO Expertise)

Warrington, England, United Kingdom 4 days ago

Senior SEO Manager & Account Manager (with AIO Expertise)

Warrington, England, United Kingdom 4 days ago

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 3 days ago

Internal Sales / Account Manager (Success Team)

Manchester, England, United Kingdom 1 week ago

Nutricia Territory Account Manager - Metabolic & Ketogenic Nutrition

Manchester, England, United Kingdom 5 days ago

Manchester, England, United Kingdom 1 month ago

Warrington, England, United Kingdom 6 days ago

Warrington, England, United Kingdom 3 weeks ago

Leyland, England, United Kingdom 3 days ago

Manchester, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 2 weeks ago

Technical Account Manager (UKI), Enterprise Support - FSI

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 2 weeks ago

Digital and Marketing E-Commerce Manager

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.