CRM Manager

Growth & Company; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A fast-growing startup is seeking a CRM Manager to enhance customer experience across all touchpoints. This role involves managing campaigns, utilizing data analytics for decision-making, and collaborating in a dynamic environment, providing a chance to significantly impact customer engagement.

Qualifications

• Experience in CRM roles within startups or D2C companies.
• Proactive and curious about learning.
• Strong performance analysis, especially in A/B testing.

Responsibilities

• Run seasonal campaigns and improve automated customer journeys.
• Collaborate with agencies on campaign strategies.
• Utilize user feedback for message optimization.

Skills

Analytical skills

Attention to detail

Data-driven decision making

Job description

Get AI-powered advice on this job and more exclusive features.

We’re working with a fast-growing startup that are looking for a CRM Manager to join their team!

This role is integral in ensuring this brand’s customers have a great experience across every touchpoint, so there’s a chance to have a really big impact here.

What will your role involve?

Working alongside the Retention & CRM Lead, you’ll be working on top campaigns that really speak to and engage their audience.

You’ll be:

• Running seasonal campaigns
• Building and improving automated journeys like onboarding and win-backs
• Collaborating with agencies to keep campaigns sharp and on time
• Utilising user feedback to fine-tune your messaging and targeting
• Testing, learning, and optimising…consistently using data to back your decisions
• Exploring new areas like loyalty, feedback loops, and post-purchase areas

And more!

Who are they looking for?

• You’re someone who can thrive in a startup environment
• You’ve ideally worked in a startup, or for a D2C company, within CRM
• You're very analytical, and love data
• You’ve got a really strong eye for detail, and you know what makes excellent comms
• You’re proactive and curious when it comes to learning
• You’re solid when it comes to A/B testing and performance analysis
• You’re passionate about improving the customer experience

And most importantly, you’re excited to join a startup that is having a strong social impact!

WFH: 3 days in London office

If this sounds like a good fit, we’d love to hear from you - we’ll be in touch if your profile aligns with what they're looking for.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing

• Industries

  Staffing and Recruiting

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