CRM manager

JR United Kingdom; City of Edinburgh; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A luxury tour operator is seeking a CRM and Social Media Manager for a hybrid role. The ideal candidate will manage social media and email programs, report on KPIs, and require strong analytical skills in a luxury travel context. Additional benefits include personal travel credits, paid holidays, and hybrid work options.

Benefits

Hybrid or home-based work options

Personal travel credit of £1,000

23 days paid holiday plus birthday off

Additional volunteering days off

Annual mental wellness spa day

Contributory pension scheme

Paid learning programs

Worldwide travel discounts for friends and family

Up to 10% bonus

Qualifications

• Experience in CRM and social media management within the travel sector.
• Strong analytical skills.
• Familiarity with tools like Zoho, Hootsuite, GA4, and Meta platforms.

Responsibilities

• Manage the company's email program and social media activity.
• Define and develop the organic social media content strategy.
• Monitor and report KPIs.

Skills

CRM management

Social media management

Analytical skills

Proficiency with Zoho

Proficiency with Hootsuite

Proficiency with GA4

Proficiency with Meta platforms

Job description

Social Network Login/Join Platform:

Details not specified in the current description.

CRM and Social Media Manager

Position: Required for a luxury tour operator based in central London. Home-based or hybrid options are acceptable. Experience in CRM and social media management within the travel industry is essential, preferably for a similar company. Salary ranges from £45,000 to £55,000 plus a great bonus and benefits.

Responsibilities:

• Manage the company's email program and social media activity.
• Report directly to the Head of Marketing in a standalone role.
• Define and develop the organic social media content strategy.
• Monitor and report KPIs.

Required Skills:

• Experience in CRM and social media management within the travel sector, ideally luxury travel, or senior executives aiming to step up.
• Strong analytical skills and proficiency with tools such as Zoho, Hootsuite, GA4, and Meta platforms.

Additional Benefits:

• Hybrid or home-based work options.
• Personal travel credit of £1,000.
• 23 days paid holiday plus a birthday off.
• Additional volunteering days off.
• Annual mental wellness spa day.
• Contributory pension scheme.
• Paid learning programs.
• Worldwide travel discounts for friends and family.
• Up to 10% bonus.

If interested, please apply online or send your CV to [emailprotected], quoting DT59831.