CRM manager

JR United Kingdom; Chelmsford; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A luxury tour operator based in London is seeking a CRM and Social Media Manager. This role involves managing email marketing and social media strategies, focusing on the luxury travel sector. Flexible working options are available, alongside a competitive salary and extensive employee benefits including travel credits and wellness days.

Benefits

Hybrid or home-based work options

Personal travel credit of £1,000

23 days of paid holiday plus birthday off

Additional volunteering days

Annual mental wellness spa day

Contributory pension scheme

Paid learning programs

Worldwide travel discounts for friends and family

Up to 10% performance bonus

Qualifications

• Experience in CRM and social media management within the travel sector, ideally luxury travel.
• Strong analytical skills and proficiency with relevant tools.
• Excellent analytical and communication skills.

Responsibilities

• Manage the company's email marketing program and social media activities.
• Develop organic social media content strategies.
• Monitor and report on KPIs.

Skills

CRM management

Social media management

Analytical skills

Communication skills

Tools

Zoho

Hootsuite

GA4

Meta platforms

Job description

Position: CRM and Social Media Manager

We are a luxury tour operator based in central London, seeking a CRM and Social Media Manager. The role can be office-based, hybrid, or home-based. Candidates must have experience in CRM and social media management within the travel industry, preferably for a luxury company. Salary ranges from £45,000 to £55,000 plus bonuses and benefits.

Responsibilities:

1. Manage the company's email marketing program and social media activities.
2. Report directly to the Head of Marketing.
3. Develop and define organic social media content strategies.
4. Monitor and report on KPIs.

Required Skills:

1. Experience in CRM and social media management within the travel sector, ideally luxury travel.
2. Strong analytical skills and proficiency with tools such as Zoho, Hootsuite, GA4, and Meta platforms.
3. Excellent analytical and communication skills.

Additional Benefits:

• Hybrid or home-based work options.
• Personal travel credit of £1,000.
• 23 days of paid holiday plus your birthday off.
• Additional volunteering days.
• Annual mental wellness spa day.
• Contributory pension scheme.
• Paid learning programs.
• Worldwide travel discounts for friends and family.
• Up to 10% performance bonus.

If interested, please apply online or send your CV to [email protected], quoting DT59831.