CRM manager

JR United Kingdom; Basildon; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A luxury tour operator in central London seeks a CRM and Social Media Manager to oversee its email program and social media. The role can be home-based or hybrid, requiring expertise in CRM and social media management within the travel industry. The position comes with competitive salary, travel benefits, and a range of attractive perks, including paid holidays and personal travel credits.

Benefits

Hybrid or home-based work options

Personal travel credit of £1,000

23 days of paid holiday plus birthday day off

Additional volunteering days off

Annual mental wellness spa day

Contributory pension scheme

Paid learning and development programs

Worldwide travel discounts for friends and family

Up to 10% bonus

Qualifications

• Experience in CRM and social media management in the travel sector, ideally luxury travel.
• Strong analytical and reporting skills.
• Proficiency with tools such as Zoho and Hootsuite.

Responsibilities

• Manage the company's email programme and social media activity.
• Define and develop organic social media content strategy.
• Monitor and report on KPIs.

Skills

Analytical skills

CRM management

Social media management

Tools

Zoho

Hootsuite

GA4

Meta platforms

Job description

Social Network Login/Join Platform:

CRM and Social Media Manager - Required for a luxury tour operator based in central London. Home-based or hybrid working arrangements are acceptable. Experience in CRM and social media management within the travel industry, preferably for a similar company, is essential. Salary ranges from £45,000 to £55,000 plus a great bonus and benefits.

Responsibilities of CRM and Social Media Manager:

1. Manage the company's email programme and social media activity.
2. Operate as a standalone role reporting to the Head of Marketing.
3. Define and develop the organic social media content strategy.
4. Monitor and report on KPIs.

Skills Required:

1. Experience in CRM and social media management within the travel sector, ideally in luxury travel or for a senior executive aiming to advance.
2. Strong analytical skills and proficiency with tools such as Zoho, Hootsuite, GA4, and Meta platforms.
3. Excellent analytical and reporting skills.

Additional Benefits:

• Hybrid or home-based work options.
• Personal travel credit of £1,000.
• 23 days of paid holiday plus a birthday day off.
• Additional volunteering days off.
• Annual mental wellness spa day.
• Contributory pension scheme.
• Paid learning and development programs.
• Worldwide travel discounts for friends and family.
• Up to 10% bonus.

If interested, please apply online or send your CV to [email protected], quoting DT59831.