CRM Loyalty Executive

JR United Kingdom; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a passionate Loyalty Executive to join their luxury fashion brand. This hybrid role offers a unique opportunity to work closely with the CRM and Buying teams, driving customer loyalty initiatives and promotions. You'll manage the rewards program, assist with personal shopping tasks, and organize offline events to enhance customer relationships. If you're eager to make an impact in a dynamic environment and enjoy working on high-profile campaigns, this role is perfect for you!

Qualifications

• Experience in CRM or loyalty programs is beneficial but not essential.
• Strong ability to analyse data and report on campaign success.

Responsibilities

• Manage and execute the customer rewards program for positive engagement.
• Assist personal shopping team with loyalty-related tasks and events.

Skills

Data Analysis

CRM Campaign Management

Customer Engagement

Event Organization

Job description

Hybrid Working (3 days in London office, 2 days from home)

7 Month Contract

Overview:

Are you passionate about loyalty programs and working in the fashion industry? We are seeking a motivated Loyalty Executive to join a renowned luxury fashion brand on a 6-month contract. This is a fantastic opportunity to work closely with the CRM and Buying teams, supporting various loyalty initiatives and promotions while gaining valuable experience in a dynamic, high-end fashion environment.

Key Responsibilities:

1. Customer Loyalty & Rewards: Manage and execute the customer rewards program, ensuring smooth operations and positive customer engagement.
2. Personal Shopping Support: Assist the personal shopping team with loyalty-related tasks and events for exclusive client offerings.
3. Offline Gifting & Events: Organise and run events for offline gifting to enhance customer relationships.
4. Collaboration with CRM Team: Work in parallel with the CRM team but as a separate entity, coordinating with them on promotions and reporting.
5. Promotions & Reporting: Focus heavily on promotions and rewards, including post-campaign analytics and reporting. Experience with these tasks is highly valued.

About You:

1. Experience: Experience in CRM or loyalty programs is beneficial but not essential. Knowledge of email and push CRM campaigns is a plus.
2. Skills: Strong ability to analyse data and report on campaign success. Must be adaptable and comfortable working in a fast-paced, hands-on role.
3. Industry Knowledge: Experience in retail, fashion, or luxury is ideal but not a requirement.

If you're eager to make a real impact in the luxury fashion space and enjoy the challenge of working on high-profile campaigns, apply now to join our team as a Loyalty Executive!