CRM & Loyalty Campaigns Specialist

Berkshire News; Dacorum; On-site; GBP 30,000 - 38,000; Full time

Job summary

Warner Hotels is seeking a Loyalty Programme Executive to support the day-to-day operation of our loyalty program, oversee member communications and ensure a seamless guest journey. You will collaborate with hotels, operational teams and the Contact Centre to deliver benefits, updates and timely communications.

The role focuses on CRM campaign delivery, brochure coordination and stakeholder management, with exposure to Bloomreach advantageous. Based at Hemel Hempstead offices, 3 days per week.

Qualifications

• Experience in CRM, loyalty or customer communications.
• Awareness of data accuracy, customer consent and data protection.
• Strong organisational skills to manage multiple priorities and deadlines.
• Excellent written and verbal communication with stakeholders across teams.

Responsibilities

• Support day-to-day loyalty programme operations and member communications.
• Assist in building, testing and deploying CRM campaigns across channels.
• Coordinate quarterly brochure production with creative, brand and commercial teams.
• Provide administrative support across CRM, loyalty and guest relationship initiatives.
• Build relationships with hotels, operations and Contact Centre to ensure timely delivery.

Skills

CRM & Loyalty

Stakeholder management

Data accuracy

GDPR basics

Organisational skills

Attention to detail

Communication skills

Campaign delivery

Systems familiarity

Tools

Bloomreach

Job description

Warner Hotels is seeking a Loyalty Programme Executive to support the day-to-day operation of our loyalty program, oversee member communications and ensure a seamless guest journey. You will collaborate with hotels, operational teams and the Contact Centre to deliver benefits, updates and timely communications.

The role focuses on CRM campaign delivery, brochure coordination and stakeholder management, with exposure to Bloomreach advantageous. Based at Hemel Hempstead offices, 3 days per week.