CRM & Loyalty Lead — Guest Engagement & Campaigns

Warner Hotels; Hemel Hempstead; On-site; GBP 28,000 - 36,000; Full time

Job summary

Warner Hotels is seeking a Loyalty & CRM Executive to support the day-to-day CRM and loyalty activity, helping to create engaging guest communications and a seamless member experience. The role combines loyalty administration, CRM delivery, brochure coordination and stakeholder management across teams.

You will work with CRM, loyalty and guest communications, ensuring campaigns are on brand, accurate and delivered on schedule.

Qualifications

• Experience with CRM, loyalty or customer communications.
• Understanding of customer journeys and data-driven marketing best practices.
• Awareness of data accuracy and customer consent.

Responsibilities

• Support day-to-day operation of the loyalty programme and member communications.
• Deliver CRM campaigns across email, SMS and other channels.
• Coordinate quarterly brochures with cross-functional teams and approvals.
• Provide admin and coordination support across CRM, loyalty and guest initiatives.

Skills

CRM systems

Loyalty programmes

Stakeholder management

Data accuracy

GDPR awareness

Bloomreach

Tools

Bloomreach

Job description

Warner Hotels is seeking a Loyalty & CRM Executive to support the day-to-day CRM and loyalty activity, helping to create engaging guest communications and a seamless member experience. The role combines loyalty administration, CRM delivery, brochure coordination and stakeholder management across teams.

You will work with CRM, loyalty and guest communications, ensuring campaigns are on brand, accurate and delivered on schedule.