CRM Insights & Client Engagement Lead

Giorgio Armani; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Generous employee discount on Giorgio 

Employee Assistance Program (EAP)

Career development opportunities

Vibrant and inclusive work environment

Hybrid working policy

Job summary

Giorgio Armani is seeking a CRM & Client Engagement Specialist on maternity cover to drive customer engagement and revenue growth. You will coordinate with stores to share CRM culture, support clienteling, and execute local campaigns under the Retail Performance Manager.

The role requires 3+ years in fashion/luxury CRM, strong Excel skills, and fluency in English. Hybrid working is offered within a global luxury fashion brand, with generous employee discounts and development opportunities.

Qualifications

• Degree in marketing/business or equivalent.
• Minimum 3 years in fashion/lashion luxury CRM.
• CRM experience is mandatory and customer insights tested.
• Strong Excel and data analysis capabilities.
• Excellent communication with stores and HQ.

Responsibilities

• Run and analyze CRM reports and define improvement plans.
• Brief stores to ensure data collection and accuracy.
• Liaise with HQ CRM referents to share priorities and practices.
• Monitor CRM KPIs across all stores and regions.
• Develop local analyses of customer behaviour and preferences.
• Create customer target lists and manage CRM lists for events.
• Deploy local campaigns per Global Contact Strategy and monitor results.
• Support in-store clienteling campaigns and post-event reporting.
• Coordinate local communications calendar with HQ.
• Produce monthly competitor reports for insight.

Skills

Excellent communication

Excel proficiency

Analytical skills

Proactive and flexible

Attention to detail

Retail collaboration

Brand awareness

Fluent English

Education

Marketing or business degree

3+ years in fashion/luxury CRM

CRM experience mandatory

Tools

CRM software

Job description

Giorgio Armani is seeking a CRM & Client Engagement Specialist on maternity cover to drive customer engagement and revenue growth. You will coordinate with stores to share CRM culture, support clienteling, and execute local campaigns under the Retail Performance Manager.

The role requires 3+ years in fashion/luxury CRM, strong Excel skills, and fluency in English. Hybrid working is offered within a global luxury fashion brand, with generous employee discounts and development opportunities.