Client Advisor

Giorgio-Armani; Greater London; On-site; GBP 25,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Employee discount

EAP benefits

Career development

Inclusive culture

Job summary

Giorgio Armani seeks a Client Advisor at the Sloane Street flagship, delivering exceptional customer service and building client relationships while aiming for sales targets. You will support Visual Merchandising duties and represent the brand with expert product knowledge.

Responsibilities include greeting clients, driving add-on sales, and contributing to high-energy store floor presence. Experience in luxury retail and a polished presentation are highly valued.

Qualifications

• Experience in luxury or premium retail.
• Excellent salesperson with a proven track record.
• Flexible with working patterns.
• Passionate about delivering customer service.
• Understand trends, fashion, and styling.
• Proficient in makeup skills (preferred).

Responsibilities

• Meet personal KPIs and support store targets using training, product knowledge and floor planning.
• Greet clients and drive additional and alternate sales.
• Create a sales-driven store environment with high energy.
• Cultivate and maintain client relationships to boost sales and retention.
• Participate in training sessions and company-led initiatives.
• Assist with visual merchandising and displays to maintain store standards.

Skills

Luxury retail

Sales targets

Customer service

Visual merchandising

Makeup skills

Flexible schedules

Trends & styling

Job description

GIORGIO ARMANI - SLOANE STREET - CLIENT ADVISOR - With Visual Merchandiser Support Responsibilities

About Us: Founded by Giorgio Armani in 1975, we epitomise timeless elegance and luxury with our signature tailored, minimalist designs. With a steadfast commitment to quality, we lead the global luxury fashion scene, offering refined sophistication to discerning clientele worldwide.

Role Overview:As a Client Advisor in our Giorgio Armani Flagship store, you will be responsible for providing exceptional customer service, building strong customer relationships, and achieving sales targets, as well as supporting the store with Visual Merchandising responsibilities. You will represent the company and our products. You will work closely with customers to understand their needs, provide detailed product knowledge, offer solutions that meet or exceed their expectations and provide a positive shopping experience.

Responsibilities:

• To be aware of personal targets, including KPIs and support the management team in consistently achieving department and store targets using company tools such as Staff training, product knowledge, and daily floor planner.
• To understand and put into practice the training given via the company Logbook and maximise sales by greeting clients and introducing additional and alternative sales.
• To create and maintain an environment in the store conducive to generating sales and maintaining high energy levels.
• Cultivate and maintain client relationships to drive and deliver sales and increase client retention.
• To actively participate in any training sessions and undertake any training proposed by the company, internal or external.
• To acquire visual merchandising and display knowledge and assist in display activities when required to maintain high store standards.

• Experienced in luxury or premium retail is ideal.
• Approachable and very well presented.

• An excellent salesperson with a proven track record.
• Flexible with working patterns.
• Passionate about delivering customer service.
• Understand trends, fashion, and styling.
• Proficient in makeup skills, is highly preferable.

• Competitive salary and bonus opportunities.
• Generous employee discount on all Giorgio Armani products.
• Employee Assistance Program (EAP) - providing discounted access to medical and mental health support services.
• Exciting career development opportunities within a global luxury fashion brand.
• Vibrant and inclusive work environment that fosters creativity and personal growth.

As an equal opportunities employer, Giorgio Armani is committed to treating all current and prospective employees equally. We do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from various backgrounds to apply and join the Giorgio Armani family.