CRM/HubSpot Systems Architect

Go Fractional; Royal Leamington Spa; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Go Fractional is seeking a CRM/HubSpot Systems Architect for a 12-month contract in Leamington Spa. The role focuses on governing HubSpot, shaping the data architecture, and enhancing the technical capability across the revenue ops team.

You will lead enterprise-scale HubSpot implementations, ensure data integrity, and drive automation as the business scales. The position reports to the COO and collaborates with the Director of Revenue Operations.

Qualifications

• Strong HubSpot architecture and administration experience at enterprise scale.
• Experience designing data models and governance frameworks for CRM platforms.
• Comfortable communicating across multiple stakeholders and dual report lines.
• Ability to work independently within a fixed contract term and apply AI tools to day-to-day work.

Responsibilities

• Manage the CRM data model, integration architecture and governance standards.
• Govern HubSpot workflows, reduce sprawl and ensure reliable automation as the system scales.
• Own properties governance, lead form creation and lead-scoring governance, support Marketing Ops.
• Own middleware, integration data filters, sync troubleshooting and onboarding for new business units.
• Maintain data hygiene across contacts, companies and deals, including deduplication and enrichment.
• Document system architecture, data dictionaries and SOPs; support user training and adoption.
• Provide hands-on architecture and systems support to the wider operations team.
• Leverage HubSpot experience plus adjacent platforms (e.g., Zendesk, ChurnZero).
• Build the AI workflow infrastructure to support new product launches.

Skills

HubSpot architecture

Data model design

Governance frameworks

AI tooling

Cross-functional collaboration

Tools

Zendesk

ChurnZero

SQL

Power BI

Job description

The Role The CRM/HubSpot Systems Architect brings systems architecture and data-structure expertise to our commercial operations. This is a 12-month contract role, reporting formally to the Chief Operating Officer and working day to day with the Director of Revenue Operations. The role shapes how HubSpot is governed and built, and helps lift the technical capability of the wider team.

DepartmentRevenue Operations Employment TypeContract / TempLocationLeamington SpaWorkplace typeHybrid

What You'll Do

• Manage the CRM data model, integration architecture and governance standards, the framework the wider operations team works within.
• Manage and govern existing HubSpot workflows, reducing sprawl and keeping automation reliable as the system scales.
• Own properties governance, and support form creation and lead-scoring governance; support Marketing Ops on HubSpot execution, including lead distribution and routing.
• Own middleware, integration data filters and sync troubleshooting, and the onboarding framework for new business units as they come onto HubSpot.
• Own data hygiene across contacts, companies and deals - deduplication, enrichment and compliance - protecting data integrity through any migrations.
• Document system architecture, data dictionaries and standard operating procedures, and support user training and adoption.
• Provide hands-on architecture and systems support to the wider operations team, reducing reliance on any single specialist.
• Bring broader CRM/commercial-systems experience beyond HubSpot where possible (for example, ChurnZero, Zendesk, or an equivalent platform).
• Build the AI workflow infrastructure needed to support new product launches.

What We're Looking For

Essential

• Strong HubSpot architecture and administration experience at enterprise scale (multiple integrations, high workflow volume), ideally including at least one full implementation or major platform reconfiguration.
• Experience designing data models and governance frameworks for CRM platforms, not just operating within them.
• Comfortable working to a dual reporting structure, with clear, proactive communication to both lines.
• Able to work independently and deliver to a defined scope within a fixed contract term.
• Uses AI tools confidently in day-to-day work, and actively seeks new ways to apply them to do the job better.

Nice to Have

• Experience with adjacent commercial systems such as Zendesk or ChurnZero, in addition to HubSpot.
• Experience supporting a business through an active M&A/acquisition integration programme.
• Experience in SQL, Power BI or other Data manipulation tools.
• Background in a PE-backed or multi-brand group structure.
• Advanced HubSpot certifications.