CRM/Hubspot Systems Architect - 12 month contract

Bright Software Group; Royal Leamington Spa; Presencial; GBP 70.000 - 100.000; Jornada completa

Descripción de la vacante

Bright Software Group is seeking a CRM/HubSpot Systems Architect on a 12-month contract based in Leamington Spa. You will shape HubSpot governance, data structure and automation, guiding the Revenue Operations team and collaborating with leadership to uplift technical capability.

The role requires enterprise-scale HubSpot expertise, data-model design, and experience with ancillary platforms such as Zendesk or ChurnZero.

Formación

• Strong HubSpot architecture and administration experience at enterprise scale.
• Experience designing data models and governance frameworks for CRM platforms.
• Comfortable working to a dual reporting structure and proactive communication.
• Able to work independently and deliver within a fixed contract term.
• Uses AI tools confidently in day-to-day work.

Responsabilidades

• Manage the CRM data model, integration architecture and governance standards.
• Govern HubSpot workflows, reducing sprawl and ensuring reliable automation.
• Own properties governance and support form creation and lead-scoring governance; assist Marketing Ops.
• Own middleware, integration data filters and sync troubleshooting; onboarding framework for new units.
• Maintain data hygiene across contacts, companies and deals; deduplication and enrichment.
• Document system architecture, data dictionaries and SOPs; support training and adoption.
• Provide hands-on architecture support to the wider team to reduce reliance on one specialist.
• Bring CRM experience beyond HubSpot (e.g., Zendesk, ChurnZero) where possible.
• Build AI workflow infrastructure for new product launches.

Conocimientos

HubSpot architecture

CRM data models

Data governance

AI tools usage

Integration architecture

Herramientas

HubSpot

Zendesk

ChurnZero

Power BI

SQL

Descripción del empleo

CRM/Hubspot Systems Architect - 12 month contract

Department: Revenue Operations

Employment Type: Contract / Temp

Location: Leamington Spa

Description

About Bright Software Group

At Bright, we are powering the digital practice of tomorrow – today.

We deliver products that help accountants, payroll bureaus, and businesses across the UK and Ireland work smarter and win more. Our portfolio spans payroll, accounting, tax, and practice management, built around the people who use them every day.

We believe understanding is the difference between working and winning.

The Role

The CRM/HubSpot Systems Architect brings systems architecture and data-structure expertise to our commercial operations. This is a 12-month contract role, reporting formally to the Chief Operating Officer and working day to day with the Director of Revenue Operations. The role shapes how HubSpot is governed and built, and helps lift the technical capability of the wider team.

What You'll Do

• Manage the CRM data model, integration architecture and governance standards, the framework the wider operations team works within.
• Manage and govern existing HubSpot workflows, reducing sprawl and keeping automation reliable as the system scales.
• Own properties governance, and support form creation and lead-scoring governance; support Marketing Ops on HubSpot execution, including lead distribution and routing.
• Own middleware, integration data filters and sync troubleshooting, and the onboarding framework for new business units as they come onto HubSpot.
• Own data hygiene across contacts, companies and deals — deduplication, enrichment and compliance — protecting data integrity through any migrations.
• Document system architecture, data dictionaries and standard operating procedures, and support user training and adoption.
• Provide hands‑on architecture and systems support to the wider operations team, reducing reliance on any single specialist.
• Bring broader CRM/commercial‑systems experience beyond HubSpot where possible (for example, ChurnZero, Zendesk, or an equivalent platform).
• Build the AI workflow infrastructure needed to support new product launches.

What We're Looking For

Essential

• Strong HubSpot architecture and administration experience at enterprise scale (multiple integrations, high workflow volume), ideally including at least one full implementation or major platform reconfiguration.
• Experience designing data models and governance frameworks for CRM platforms, not just operating within them.
• Comfortable working to a dual reporting structure, with clear, proactive communication to both lines.
• Able to work independently and deliver to a defined scope within a fixed contract term.
• Uses AI tools confidently in day‑to‑day work, and actively seeks new ways to apply them to do the job better.

Nice to Have

• Experience with adjacent commercial systems such as Zendesk or ChurnZero, in addition to HubSpot.
• Experience supporting a business through an active M&A/acquisition integration programme.
• Experience in SQL, Power BI or other Data manipulation tools.
• Background in a PE‑backed or multi‑brand group structure.
• Advanced HubSpot certifications.

Working At Bright

We build software that makes working lives easier — and we believe in it. You will never need to apologise for what you sell.

The culture here is collaborative and human. We are not a small company anymore, but it still feels like one — in the best way. People are genuinely looked after, and that is not just something we say.

You get real autonomy here. We are growing fast, investing heavily in AI, and that creates genuine opportunity – for the business and for the people in it.

It's a place where curious people thrive.