CRM/Hubspot Systems Architect - 12 month contract

Bright SG Ltd; United Kingdom; Remote; GBP 70,000 - 90,000; Full time

Job summary

Bright SG Ltd in the United Kingdom is seeking a CRM/HubSpot Systems Architect for a 12-month contract based in Leamington Spa. You will shape how HubSpot is governed and act as the technical lead for CRM data and integrations.

The role covers data modeling, governance, workflow optimization, and AI-enabled workflow infrastructure for product launches. You will collaborate with Revenue Operations to raise the team’s technical capability.

Qualifications

• Proven experience designing data models and governance for CRM platforms.
• Experience with enterprise-scale HubSpot implementations.
• Ability to work under a fixed contract term and communicate across lines.

Responsibilities

• Manage CRM data model, integration architecture and governance.
• Govern HubSpot workflows and automation reliability.
• Own properties governance, contribute to lead distribution and routing.
• Oversee middleware, integration filters and onboarding for new business units.
• Maintain data hygiene across contacts, companies and deals.
• Document system architecture and data dictionaries; train users.
• Provide hands-on architecture support to wider team.
• Leverage AI tools to support product launches.
• Extend CRM experience beyond HubSpot (e.g., Zendesk, ChurnZero).

Skills

HubSpot architecture

Data modeling

AI tooling

SQL

Power BI

ChurnZero

Zendesk

Integration governance

Tools

HubSpot

Zendesk

ChurnZero

SQL

Power BI

Job description

CRM/Hubspot Systems Architect - 12 month contract

Department: Revenue Operations

Employment Type: Contract / Temp

Location: Leamington Spa

Description

About Bright Software Group

At Bright, we are powering the digital practice of tomorrow – today.

We deliver products that help accountants, payroll bureaus, and businesses across the UK and Ireland work smarter and win more. Our portfolio spans payroll, accounting, tax, and practice management, built around the people who use them every day.

We believe understanding is the difference between working and winning.

The Role

The CRM/HubSpot Systems Architect brings systems architecture and data-structure expertise to our commercial operations. This is a 12-month contract role, reporting formally to the Chief Operating Officer and working day to day with the Director of Revenue Operations. The role shapes how HubSpot is governed and built, and helps lift the technical capability of the wider team.

What You'll Do

• Manage the CRM data model, integration architecture and governance standards, the framework the wider operations team works within.
• Manage and govern existing HubSpot workflows, reducing sprawl and keeping automation reliable as the system scales.
• Own properties governance, and support form creation and lead-scoring governance; support Marketing Ops on HubSpot execution, including lead distribution and routing.
• Own middleware, integration data filters and sync troubleshooting, and the onboarding framework for new business units as they come onto HubSpot.
• Own data hygiene across contacts, companies and deals — deduplication, enrichment and compliance — protecting data integrity through any migrations.
• Document system architecture, data dictionaries and standard operating procedures, and support user training and adoption.
• Provide hands‑on architecture and systems support to the wider operations team, reducing reliance on any single specialist.
• Bring broader CRM/commercial-systems experience beyond HubSpot where possible (for example, ChurnZero, Zendesk, or an equivalent platform).
• Build the AI workflow infrastructure needed to support new product launches.

What We’re Looking For

Essential

• Strong HubSpot architecture and administration experience at enterprise scale (multiple integrations, high workflow volume), ideally including at least one full implementation or major platform reconfiguration.
• Experience designing data models and governance frameworks for CRM platforms, not just operating within them.
• Comfortable working to a dual reporting structure, with clear, proactive communication to both lines.
• Able to work independently and deliver to a defined scope within a fixed contract term.
• Uses AI tools confidently in day-to-day work, and actively seeks new ways to apply them to do the job better.

Nice to Have

• Experience with adjacent commercial systems such as Zendesk or ChurnZero, in addition to HubSpot.
• Experience supporting a business through an active M&A/acquisition integration programme.
• Experience in SQL, Power BI or other Data manipulation tools.
• Background in a PE-backed or multi-brand group structure.
• Advanced HubSpot certifications.

Working At Bright

We build software that makes working lives easier — and we believe in it. You will never need to apologise for what you sell.

The culture here is collaborative and human. We are not a small company anymore, but it still feels like one — in the best way. People are genuinely looked after, and that is not just something we say.

You get real autonomy here. We are growing fast, investing heavily in AI, and that creates genuine opportunity – for the business and for the people in it.

It's a place where curious people thrive.