CRM & Digital Forms Specialist - Flexible Hours

The Methodist Church in Britain; Sheffield; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Generous holiday entitlement

Flexible working options (reduced/part

time or job share

Job summary

Sheffield City Council is seeking an Information Systems Specialist to lead CRM development, configurations and integrations across My Account and online forms. You will translate business requirements into technical solutions and steer projects through governance and change control.

You will guide designs, implement complex forms and workflows, and ensure security and data protection standards are met while collaborating with cross-functional teams and external suppliers.

Qualifications

• Strong experience developing online forms, workflows and case management solutions.
• Experience managing development lifecycle from planning to implementation.
• Ability to translate business requirements into technical solutions.
• Strong stakeholder engagement and ability to explain complex technical concepts to non-technical audiences.

Responsibilities

• Lead complex CRM development, configuration and support, including forms, workflows and case management.
• Develop advanced digital services using CRM tools and related technologies.
• Design, build and support integrations between CRM and other systems.
• Investigate and resolve complex technical issues across forms, code, workflows and integrations.
• Turn business requirements into technical solutions, development plans and outcomes.
• Manage assigned developments from planning through build, testing, implementation and post-deployment support.
• Act as technical lead on projects, advising on design, feasibility, effort, risks and dependencies.
• Collaborate with project teams, service areas, suppliers and technical colleagues on transformation and service improvement.
• Ensure solutions meet security, accessibility, data protection, architecture and governance requirements.
• Drive continuous improvement in processes, automation, integrations and customer experience.
• Support knowledge sharing, peer review and consistent development standards.

Skills

CRM development

CRM configuration

CRM administration

JavaScript

JSON

SQL

HTML

XSL

APIs

Web services

System integrations

Stakeholder engagement

Job description

Sheffield City Council is seeking an Information Systems Specialist to lead CRM development, configurations and integrations across My Account and online forms. You will translate business requirements into technical solutions and steer projects through governance and change control.

You will guide designs, implement complex forms and workflows, and ensure security and data protection standards are met while collaborating with cross-functional teams and external suppliers.