CRM & Digital Access Specialist (Public Sector)

Westfield Secondary School; Sheffield; On-site; GBP 42,000 - 56,000; Full time

Job summary

Sheffield City Council is seeking a skilled CRM administrator to provide day-to-day management, support and development for the council’s CRM platform and related digital services.

You will configure and maintain online forms, workflows and business processes, ensuring accessibility, data protection and security standards while supporting residents’ digital interactions with front-line services.

Qualifications

• Experience supporting and administering CRM platforms and digital services.
• Ability to develop, configure and maintain online forms, workflows and business processes.
• Knowledge of HTML, SQL, JavaScript and other relevant digital development tools and technologies.

Responsibilities

• Provide day-to-day administration, support and maintenance of the CRM platform and associated digital services.
• Investigate and resolve incidents, service requests and system issues, escalating where appropriate.
• Build, configure, amend and maintain online forms, workflows and supporting business processes.
• Deliver approved system changes and configuration updates in line with governance, testing and deployment processes.
• Manage user access, permissions and security controls in accordance with approved procedures.
• Produce and maintain system documentation, reports, knowledge articles and operational records.
• Contribute to projects and transformation programmes through development, testing, implementation and support activities.
• Work collaboratively with colleagues, service areas and suppliers to deliver effective digital solutions.
• Identify service improvements and support the continuous enhancement of systems, processes and customer experience.
• Prioritise and manage workload to balance operational support with development and project activities.

Skills

CRM administration

HTML

SQL

JavaScript

Troubleshooting

Data protection

Accessibility

Stakeholder management

Deadlines

Tools

CRM platform

Job description

Sheffield City Council is seeking a skilled CRM administrator to provide day-to-day management, support and development for the council’s CRM platform and related digital services.

You will configure and maintain online forms, workflows and business processes, ensuring accessibility, data protection and security standards while supporting residents’ digital interactions with front-line services.