Information Systems Specialist Digital Access and CRM

The Methodist Church in Britain; Sheffield; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Generous holiday entitlement

Flexible working options (reduced/part

time or job share

Job summary

Sheffield City Council is seeking an Information Systems Specialist to lead CRM development, configurations and integrations across My Account and online forms. You will translate business requirements into technical solutions and steer projects through governance and change control.

You will guide designs, implement complex forms and workflows, and ensure security and data protection standards are met while collaborating with cross-functional teams and external suppliers.

Qualifications

• Strong experience developing online forms, workflows and case management solutions.
• Experience managing development lifecycle from planning to implementation.
• Ability to translate business requirements into technical solutions.
• Strong stakeholder engagement and ability to explain complex technical concepts to non-technical audiences.

Responsibilities

• Lead complex CRM development, configuration and support, including forms, workflows and case management.
• Develop advanced digital services using CRM tools and related technologies.
• Design, build and support integrations between CRM and other systems.
• Investigate and resolve complex technical issues across forms, code, workflows and integrations.
• Turn business requirements into technical solutions, development plans and outcomes.
• Manage assigned developments from planning through build, testing, implementation and post-deployment support.
• Act as technical lead on projects, advising on design, feasibility, effort, risks and dependencies.
• Collaborate with project teams, service areas, suppliers and technical colleagues on transformation and service improvement.
• Ensure solutions meet security, accessibility, data protection, architecture and governance requirements.
• Drive continuous improvement in processes, automation, integrations and customer experience.
• Support knowledge sharing, peer review and consistent development standards.

Skills

CRM development

CRM configuration

CRM administration

JavaScript

JSON

SQL

HTML

XSL

APIs

Web services

System integrations

Stakeholder engagement

Job description

This Information Systems Specialist post sits within Sheffield City Council's digital work and centres on its Customer Relationship Management platform, which underpins My Account and online forms. The job combines hands-on development of forms, workflows and integrations with technical leadership on transformation projects. It suits someone who can take agreed outcomes and decide the technical approach themselves, with significant decisions still going through governance and change control.

What the job involves

• Lead complex CRM development, configuration and support, including forms, workflows, business rules, case management and reusable components
• Develop advanced digital services using CRM tools, JavaScript, JSON, SQL, XSL, HTML and related technologies
• Design, build and support integrations between CRM, My Account, online forms and other systems
• Investigate and resolve complex technical issues across forms, code, workflows and integrations
• Turn business requirements and programme objectives into technical solutions, development plans and outcomes
• Manage assigned developments from planning through build, testing, implementation and post-deployment support
• Act as technical lead on assigned projects, advising on solution design, feasibility, effort, risks and dependencies
• Work with project teams, service areas, suppliers and technical colleagues on transformation and service improvement
• Ensure solutions meet security, accessibility, data protection, architecture and governance requirements
• Drive continuous improvement in processes, automation, integrations and customer experience
• Support knowledge sharing, peer review and consistent development standards

What's required

Experience

• Strong experience developing online forms, workflows, business processes and case management solutions
• Experience managing development through the full lifecycle, from planning to implementation

Skills & knowledge

• Advanced CRM development, configuration and administration
• Proficiency in JavaScript, JSON, SQL, HTML, XSL, APIs, web services and system integrations
• Strong troubleshooting, problem-solving and root cause analysis
• Designing scalable, maintainable and supportable digital solutions
• Translating business requirements into practical technical solutions
• Strong stakeholder engagement, explaining complex technical concepts to non-technical audiences

Checks & eligibility

• Safeguarding checks where appropriate to the role

Other

• Organisational skills to manage competing priorities, risks, dependencies and deadlines
• Knowledge of accessibility standards, information security, data protection and change control
• Commitment to innovation, continuous improvement, knowledge sharing and professional development

What's offered

• Generous holiday entitlement
• Flexible working options, including reduced hours, part time or job share
• Starting salary at bottom of grade, or higher point if payslip evidence shows greater basic pay
• Guaranteed Interview scheme for disabled applicants, care leavers and armed forces veterans who meet essential criteria