CRM & Business Intelligence Analyst

Straumann Group; Warwick; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading company as a CRM & Business Intelligence Analyst, where you'll transform data into insights and support CRM systems like Salesforce. This role offers growth opportunities in a dynamic environment, focusing on data quality, reporting, and market intelligence.

Benefits

Growth opportunities

Dynamic learning journey

Hands-on experience with leading platforms

Qualifications

• Driven, analytical, and curious about data and problem-solving.
• Excellent communicator capable of explaining insights to diverse audiences.

Responsibilities

• Support daily operations, development, and optimization of CRM systems including Salesforce.
• Create reports and dashboards using Power BI and Salesforce Analytics.
• Analyze market trends, competitors, and customer needs.

Skills

Analytical

Communication

Problem-Solving

Data-Driven

Education

Bachelor’s degree in business, data & tech, or related field

Tools

Salesforce

Power BI

SAP CRM

Alteryx

Job description

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The Straumann Group is a globally leading provider in aesthetic dentistry, combining experience, scientific evidence, and innovation to offer high-quality solutions worldwide. We are pioneers in dental implantology and are active across all areas of aesthetic dentistry, including tooth preservation, regeneration, restoration, orthodontics, and more.

As part of our Commercial Excellence team in the Northern European Hub (NEH), we seek a Business Intelligence Analyst passionate about transforming data into insights, data architecture, and process optimization. This role involves responsibilities across CRM, data quality, AI-driven innovation, and market intelligence. You will work hands-on with Salesforce, supporting users and platform development. If you are data-driven, eager to learn, and motivated, this opportunity allows growth within a forward-thinking team supporting multiple geographies and business units.

Key Responsibilities

1. CRM Management & Commercial Analytics
   • Support daily operations, development, and optimization of CRM systems including Salesforce and Pitcher.
   • Participate in testing new features and platform improvements.
   • Provide user support and contribute to training initiatives.
   • Analyze and share data to understand platform adoption, customer engagement, and campaign effectiveness.
   • Identify behavioral trends to support go-to-market strategies.
2. Data Quality & Integrity
   • Ensure accuracy and completeness of CRM data across SAP CRM and Salesforce.
   • Conduct data quality checks and support data cleansing.
   • Collaborate with users to promote data governance.
3. Business Intelligence & Reporting
   • Create reports and dashboards using Power BI and Salesforce Analytics.
   • Analyze data to generate actionable insights.
4. AI & Digital Tools
   • Leverage AI solutions for predictive analytics, automated insights, and anomaly detection.
   • Automate routine reports and explore new tools for BI/CRM ecosystems.
5. Market Intelligence & Strategy Support
   • Analyze market trends, competitors, and customer needs.
   • Support development of market insight reports and dashboards.
   • Assist in strategic reviews and commercial planning using data.

Who You Are

• Driven, analytical, and curious about data and problem-solving.
• Excellent communicator capable of explaining insights to diverse audiences.
• Passionate about data, BI, and digital transformation.
• Bachelor’s degree in business, data & tech, or related field.
• Adaptable to dynamic, fast-paced environments.

Preferred Qualifications

• Experience with CRM systems (Salesforce, SAP CRM), Power BI, Alteryx, or similar tools.
• Previous roles in data analysis or sales operations.
• Exposure to AI tools, data modeling, and automation technologies.

What You’ll Gain

• Growth opportunities and a dynamic learning journey.
• Involvement in shaping digital and data strategies at Straumann.
• Hands-on experience with leading platforms like Salesforce, PowerBI, and Alteryx.
• Global initiatives and stakeholder engagement across multiple countries.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.