CRM & Business Intelligence Analyst

Straumann Group; Dudley; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading provider in aesthetic dentistry as a CRM & Business Intelligence Analyst. This role involves transforming data into insights, managing CRM systems, and supporting digital strategy across multiple geographies. Ideal for data-minded individuals eager to grow in a dynamic environment.

Benefits

Growth opportunities

Dynamic learning journey

Hands-on experience with leading platforms

Qualifications

• Driven, analytical, and eager to learn.
• Excellent communicator capable of explaining insights.

Responsibilities

• Support daily operations and optimization of CRM systems.
• Create reports and dashboards using Power BI.
• Analyze market trends and develop insights.

Skills

Analytical

Communication

Curiosity about data

Education

Bachelor’s degree in business, data & tech, or related field

Tools

Salesforce

Power BI

SAP CRM

Alteryx

Job description

Join to apply for the CRM & Business Intelligence Analyst role at Straumann Group.

The Straumann Group is a leading provider in aesthetic dentistry, combining experience, scientific evidence, and innovation with passion, committed to high quality solutions for dental professionals and patients worldwide. As a pioneer in dental implantology, our product portfolio now spans tooth preservation, regeneration, restoration, orthodontics, and more.

Based in our Northern European Hub (NEH), we seek a Business Intelligence Analyst passionate about transforming data into insights, data architecture, and process optimization. This role involves responsibilities across CRM, data quality, AI-driven innovation, and market intelligence, with hands-on work in Salesforce supporting users and platform development. It’s an excellent opportunity for data-minded, driven individuals eager to grow within a forward-thinking team supporting multiple geographies and business units.

Key Responsibilities

1. CRM Management & Commercial Analytics

• Support daily operations, development, and optimization of CRM systems including Salesforce and Pitcher.
• Participate in testing new features and platform improvements with global/regional teams.
• Provide user support and contribute to training initiatives.
• Analyze data to understand platform adoption, customer engagement, and campaign effectiveness.
• Identify behavioral trends to inform go-to-market strategies.

Data Quality & Integrity

• Ensure CRM data accuracy and completeness across SAP CRM and Salesforce.
• Perform data quality checks and support data cleansing and governance.

Business Intelligence & Reporting

• Create reports and dashboards using Power BI and Salesforce Analytics.
• Analyze data to generate actionable insights.

AI & Digital Tools

• Leverage AI solutions to enhance performance tracking and decision-making.
• Explore automation opportunities for reports and processes.
• Stay informed on emerging tools and integrate them into BI/CRM systems.

Market Intelligence & Strategy Support

• Analyze market trends, competitors, and customer needs.
• Develop market insights and support strategic reviews and planning.

Who You Are

• Driven, analytical, curious about data, and eager to learn.
• Excellent communicator capable of explaining insights to diverse audiences.
• Passionate about data, BI, and digital transformation.
• Bachelor’s degree in business, data & tech, or related field.
• Adaptable to a dynamic, fast-paced environment.

Preferred Qualifications

• Experience with CRM systems (Salesforce, SAP CRM), Power BI, Alteryx, or similar.
• Previous roles in data analysis or sales operations.
• Exposure to AI tools, data modeling, and automation technologies.

What You’ll Gain

• Growth opportunities and a dynamic learning journey.
• Involvement in shaping Straumann’s data and digital strategy.
• Hands-on experience with leading platforms like Salesforce, Pitcher, PowerBI, and Alteryx.
• Global initiatives and stakeholder engagement across the northern hub countries.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.