CRM & Business Intelligence Analyst

Straumann Group; Southend-on-Sea; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in aesthetic dentistry is seeking a CRM & Business Intelligence Analyst to transform data into insights and support CRM systems like Salesforce. This role involves optimizing data quality, delivering reports, and contributing to market intelligence efforts. Ideal candidates are driven, analytical, and possess a Bachelor's degree in a relevant field. Join a forward-thinking team and gain hands-on experience with leading platforms.

Benefits

Opportunities for growth and development

Hands-on experience with leading platforms

Qualifications

• Driven, analytical, curious about data, with a passion for learning.
• Ability to thrive in a dynamic, fast-paced environment.

Responsibilities

• Support daily operations, development, and optimization of CRM systems.
• Ensure accuracy and consistency of CRM data across systems.
• Design and deliver reports and dashboards using Power BI.

Skills

Analytical

Communication

Problem Solving

Education

Bachelor’s degree in business, data & tech, or a related field

Tools

Salesforce

Power BI

SAP CRM

Alteryx

Job description

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The Straumann Group is a globally leading provider in aesthetic dentistry, combining experience, scientific evidence, and innovation with passion to offer the best solutions to dental professionals and patients worldwide. As a pioneer in dental implantology, we have expanded our product portfolio to include tooth preservation, regeneration, restoration, orthodontics with transparent aligners, and solutions for tooth loss.

As part of our Commercial Excellence team in the Northern European Hub (NEH), we are seeking a Business Intelligence Analyst passionate about transforming data into insights, data architecture, and process optimization.

This role offers responsibilities across CRM, data quality, AI-driven innovation, and market intelligence. You will work hands-on with Salesforce, supporting users and platform development. If you are data-minded, driven, and eager to learn, this is a great opportunity to grow within a forward-thinking team supporting multiple geographies and business units.

Key Responsibilities

1. CRM Management & Commercial Analytics
   • Support daily operations, development, and optimization of CRM systems including Salesforce and Pitcher.
   • Participate with global/regional teams in testing new features and platform improvements.
   • Provide support to end users and contribute to training initiatives.
   • Analyze data to understand platform adoption, customer engagement, and campaign effectiveness.
   • Identify behavioral trends to support go-to-market strategies.
2. Data Quality & Integrity
   • Ensure accuracy and consistency of CRM data across SAP CRM and Salesforce.
   • Conduct data quality checks, provide monitoring tools, and support data cleansing.
   • Collaborate with users to promote data ownership and governance.
3. Business Intelligence & Reporting
   • Design and deliver reports and dashboards using Power BI and Salesforce Analytics.
   • Analyze data to generate actionable insights.
4. AI & Digital Tools
   • Leverage AI solutions for predictive analytics, automated insights, and anomaly detection.
   • Explore automation opportunities for routine reports and processes.
   • Stay updated on emerging tools and integrate them into our BI/CRM ecosystem.
5. Market Intelligence & Strategy Support
   • Collect and analyze data on market trends, competitors, and customer needs.
   • Support the development of market insights and dashboards.
   • Assist in strategic reviews, planning cycles, and go-to-market activities using internal and external data.

Who You Are

• Driven, analytical, curious about data, with a passion for learning and problem-solving.
• Excellent communicator capable of explaining data insights to diverse audiences.
• Enthusiastic about data, business intelligence, and digital transformation.
• Bachelor’s degree in business, data & tech, or a related field.
• Ability to thrive in a dynamic, fast-paced environment and adapt to changing priorities.

Preferred Qualifications

• Experience with CRM systems such as Salesforce, SAP CRM, Power BI, Alteryx, or similar tools.
• Previous role in data analysis, sales operations, or related fields.
• Exposure to AI tools, data modeling, and automation technologies.

What You’ll Gain

• Opportunities for growth and development in a dynamic environment.
• Involvement in shaping Straumann’s data strategy and digital platform optimization.
• Hands-on experience with leading platforms like Salesforce, Pitcher, Power BI, and Alteryx.
• Global initiatives and stakeholder engagement across the northern hub countries and business units.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.