Crm Admin - Remote

YO AI Labs; United Kingdom; Remote; GBP 48,000 - 96,000; Full time

Job summary

YO AI Labs is seeking a Salesforce / HubSpot Administrator - Revenue Systems (SaaS) for a remote contractor role. You will audit CRM and integrated revenue systems, resolve data inconsistencies, and document complex SaaS workflows to help AI systems understand business processes.

You will analyze policy conflicts, reconcile data across platforms, and draft clear system changes. Strong English communication and hands-on CRM experience are essential for success in a SaaS environment.

Qualifications

• 4–6 years hands-on experience with major CRM platforms (Salesforce, HubSpot, Dynamics 365).
• Experience leading CRM implementations, migrations, or rollouts.
• Knowledge of fields, objects, flows, validation rules, automation, and permissions.
• Familiarity with revenue systems like billing or CPQ is a plus.
• Excellent English written and verbal communication.

Responsibilities

• Audit CRM and revenue systems for inconsistencies, outdated policies, duplicate records, and automation issues.
• Analyze policy conflicts and determine appropriate business rules.
• Review and reconcile data across CRM and connected platforms.
• Create clear operational prompts and documentation for complex SaaS scenarios.
• Document recommended system changes and operational decisions.
• Assess the impact of CRM changes on billing, CPQ, ticketing, and other integrated tools.
• Provide insights on CRM optimization, system design, and governance.

Skills

CRM domain knowledge

English communication

Tools

Salesforce

HubSpot

Microsoft Dynamics 365

SQL

APIs

Job description

Salesforce / HubSpot Administrator - Revenue Systems (SaaS)

Role Type: Contractor
Location: Remote

We are seeking experienced Salesforce / HubSpot Administrators - Revenue Systems (SaaS) to support a customer project focused on operational excellence across CRM and revenue systems.

You’ll use your CRM expertise to evaluate real-world SaaS operations, resolve data and process inconsistencies, and help improve how AI systems understand complex business workflows. No prior AI experience is required.

Scope of Work

• Audit CRM and integrated revenue systems for inconsistencies, outdated policies, duplicate records, and automation issues.
• Analyze policy conflicts and determine appropriate business rules.
• Review and reconcile data across CRM and connected platforms.
• Create clear operational prompts and documentation for complex SaaS scenarios.
• Document recommended system changes and operational decisions.
• Assess the impact of CRM changes on billing, CPQ, ticketing, and other integrated tools.
• Provide insights on CRM optimization, system design, and sustainable governance.

Preferred Qualifications

• 4-6 years of hands-on experience with Salesforce, HubSpot, Microsoft Dynamics 365, or similar CRM platforms.
• Experience leading CRM implementations, migrations, consolidations, or rollouts.
• Strong knowledge of fields, objects, flows, validation rules, automation, and permissions.
• Experience with at least two revenue or operational systems such as billing, CPQ, ticketing, or integration platforms.
• Working knowledge of SQL, APIs, data models, and cross-system data reconciliation.
• Experience working in SaaS environments.
• Excellent written and verbal English communication skills.