CRM Admin - Remote

YO AI Labs; Cambridge; Remote; GBP 55,000 - 110,000; Part time

Job summary

YO AI Labs is seeking an experienced Salesforce / HubSpot Administrator – Revenue Systems (SaaS) to support a customer project focused on operational excellence across CRM and revenue systems. You’ll evaluate real-world SaaS operations, resolve data inconsistencies, and help improve how AI systems understand complex workflows.

Remote contractor role requiring strong English communication and hands-on CRM experience (Salesforce/HubSpot/Dynamics 365).

Qualifications

• 4–6 years of hands-on CRM experience (Salesforce/HubSpot/Dynamics 365).
• Experience leading CRM implementations and rollouts.
• Knowledge of flows, automation, and permissions.

Responsibilities

• Audit CRM and integrated revenue systems for inconsistencies and duplicates.
• Analyze policy conflicts and define appropriate business rules.
• Review and reconcile data across CRM and connected platforms.
• Create clear operational prompts and documentation for SaaS scenarios.
• Document recommended system changes and decisions.
• Assess CRM changes' impact on billing, CPQ, and related tools.
• Provide insights on CRM optimization and sustainable governance.

Skills

CRM platforms

English communication

Data analysis

Tools

Salesforce

HubSpot

Microsoft Dynamics 365

SQL

APIs

Job description

Salesforce / HubSpot Administrator – Revenue Systems (SaaS)

Role Type: Contractor
Location: Remote

We are seeking experienced Salesforce / HubSpot Administrators – Revenue Systems (SaaS) to support a customer project focused on operational excellence across CRM and revenue systems.

You’ll use your CRM expertise to evaluate real-world SaaS operations, resolve data and process inconsistencies, and help improve how AI systems understand complex business workflows. No prior AI experience is required.

Scope of Work

• Audit CRM and integrated revenue systems for inconsistencies, outdated policies, duplicate records, and automation issues.
• Analyze policy conflicts and determine appropriate business rules.
• Review and reconcile data across CRM and connected platforms.
• Create clear operational prompts and documentation for complex SaaS scenarios.
• Document recommended system changes and operational decisions.
• Assess the impact of CRM changes on billing, CPQ, ticketing, and other integrated tools.
• Provide insights on CRM optimization, system design, and sustainable governance.

Preferred Qualifications

• 4–6 years of hands-on experience with Salesforce, HubSpot, Microsoft Dynamics 365, or similar CRM platforms.
• Experience leading CRM implementations, migrations, consolidations, or rollouts.
• Strong knowledge of fields, objects, flows, validation rules, automation, and permissions.
• Experience with at least two revenue or operational systems such as billing, CPQ, ticketing, or integration platforms.
• Working knowledge of SQL, APIs, data models, and cross-system data reconciliation.
• Experience working in SaaS environments.
• Excellent written and verbal English communication skills.