Critical Services Supervisor-Mon-Fri

CBRE Group, Inc.; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

CBRE Global Workplace Solutions in London is seeking a Critical Services Supervisor to oversee the team that resolves and completes day-to-day work orders to meet customer satisfaction. This role sits within the Critical and Technical Services function and involves planning, coordinating, and guiding the shift team, ensuring safety, compliance, and high-quality service delivery.

The position is Monday–Friday or similar schedule and offers opportunities to develop training programs, establish new

Qualifications

• Shift supervisor experience preferred.
• Electrical installation knowledge BS7671:2008 (IEE Wiring Regulations) required.
• Able to meet physical requirements (stooping, lifting 50 lbs).
• Excellent organizational skills and attention to detail.
• Strong communication and problem-solving abilities.

Responsibilities

• Manage workload, deadlines, and day-to-day activities of the support team; cover holidays/training/sickness.
• Review logs and outstanding items to ensure completion.
• Ensure safety and security compliance; manage vendor relationships.
• Assist in developing critical services training programs.
• Serve as a client/management escalation point.
• Share expertise to resolve operational issues and improve processes.
• Evaluate Planned Preventive Maintenance and recommend improvements.
• Document all out-of-line incidents with incident reports.
• Resolve complex problems and guide the team to objectives.
• Lead by example and apply CBRE RISE values to daily work.
• Ensure team outcomes support customer objectives.
• Build consensus and coordinate with related teams.

Skills

Supervisory experience

Microsoft Office

Education

City & Guilds / NVQ level 3 BS7671:2008 in Electrical Installation

Tools

MS Office Suite

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Critical Services Supervisor to join the team located in London.

About the Role:

As a CBRE Critical Services Supervisor, you will oversee the team that resolves and completes day-to-day work orders to meet customer satisfaction.

This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.

Please Note: this role is a Monday-Friday role.

Role Responsibilities:

• Manage, plan, coordinate, schedule, and oversee the workload, deadlines, and day-to-day activities of the support team members to ensure effective delivery of services. Provide holiday, training & sickness cover for other members of the shift team.
• Review work logs and outstanding items through the in-house system to ensure completion.
• Ensure that all contractors and staff comply with all company, client safety, and security requirements. Seek out new vendors and maintain relationships with current ones.
• Assist with the development of critical services training programs.
• Point of contact for client and management escalation.
• Share expertise and industry experience with the team to help resolve operational problems.
• Evaluate Planned Preventative Maintenance assessments of plant and equipment and make recommendations on improvements and upgrades.
• Confirm all out-of-line situations are documented with incident reports.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

Person Specification:

• Prior shift manager or supervisory experience preferred.
• City & Guilds / NVQ level 3 or equivalent in BS7671:2008 Requirement for Electrical Installation (IEE Wiring Regulations 18th edition).
• Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master-level inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.