Critical Services Supervisor

CBRE; Greater London; On-site; GBP 38,000 - 48,000; Full time

Job summary

CBRE Global Workplace Solutions is recruiting a Critical Services Shift Supervisor to join the London Campus maintenance team. You will oversee daily PPM tasks, reactive and subcontractor maintenance, and lead a team across a continental shift pattern.

The ideal candidate has ONC/BTEC in Electrical/Mechanical Engineering with several years in a supervisory role, strong customer service, and a proactive “can do” attitude. You will ensure compliance with safety policies and drive improvements.

Qualifications

• Candidates ideally hold ONC/BTEC in Electrical/Mechanical Engineering or equivalent.
• Several years in a supervisory role with customer focus and leadership skills.

Responsibilities

• Direct and supervise day-to-day operations of the London Campus maintenance team.
• Oversee PPM tasks, reactive and subcontractor maintenance activities.
• Manage staff requirements, shift planning and holiday authorisations.
• Ensure adherence to H&S policies and energy saving measures.
• Review and develop direct reports, conduct appraisals and support training.
• Maintain and monitor permit-to-work system for staff and sub-contractors.
• Respond to critical plant failures and coordinate recovery actions.

Skills

Leadership

Customer service

Self-starter

Education

ONC/BTEC in Electrical/Mechanical Engineering

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Critical Services Shift Supervisor to join the team in London.

JOB PURPOSE

To be responsible for the service delivery of the London Campus maintenance team’s day to day PPM tasks, reactive and sub contractor maintenance. To mould a successful team who are committed to achieving the clients and company objectives.

Shift Pattern: Continental Shift Pattern - 4 days on, 6 days off, 4 nights on, 4 off, 3 days on, 3 nights on, 4 days off 07.00-19.00 - 19.00-07.00.

KEY ACCOUNTABILITIES

• Day to Day supervision of Building Management System for London Campus & Europe.
• Supervise and manage day to day staff requirements, maintaining minimal staff operating levels.
• Supervise, allocate and maintain day to day PPM records.
• Supervise general housekeeping duties.
• To instill best working practices.
• To supervise/maintain energy saving efficiencies.
• Maintain compliance to all H & S policies in all areas within the London Campus.
• To oversee the professional development of all his/her direct reports.
• To review the professional development of all his/her staff.
• To develop all employees, ensuring their motivation and commitment to the client, contract and company.
• Carry out appraisals on all direct reports.
• Take a proactive approach to resolve all day to day problems within the London Campus contract.
• To implement company disciplinary procedures.
• Administer and monitor a permit to work system for all staff and all sub contractors.
• To review and fully understand all emergency procedures.
• To plan and authorise holidays and ensure shifts are covered within London Campus.
• Supervise and maintain all consumable stock levels.
• Attend and manage any critical or major plant failures.
• To have AP electrical high voltage authorisation.

DIMENSIONS

• Interface with clients at all levels.
• Integrate fully with the Engineering lead to ensure delivery of services and all delivered within current SLA & KPIs.
• Understand and demonstrate the CBRE behaviors

PERSONAL EXPERIENCE/QUALIFICATIONS/SKILLS

• Ideally candidates will have as minimum ONC/BTEC or equivalent qualification in Electrical / Mechanical Engineering and/or appropriate job related and building services experience.
• Applicants are expected to have several years’ prior experience some of which will have been in a similar supervisory role and have good customer and leadership skills.
• It is essential applicants are self-starters and promote a “Can do" customer attitude at all times.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive.

We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people.

At CBRE, you have the opportunity to chart your own course and realise your full potential.

We welcome all applicants and are committed to creating an inclusive workplace.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.