Critical Care Ward Receptionist & Admin Specialist

Cambridge University Hospitals NHS Foundation Trust; Westry; On-site; GBP 18,000 - 23,000; Full time

Job summary

Royal Papworth Hospital NHS Foundation Trust is seeking an experienced Ward Clerk for the Critical Care reception team. You will be the first point of contact for families, handling calls and face-to-face greetings with warmth and compassion while ensuring accurate patient data management and support for the clinical and admin teams.

You will coordinate admissions/discharges, maintain bed state, and assist with confidentiality and GDPR compliance.

Qualifications

• High level numeracy and literacy.
• NVQ II in Administration or Customer Service or equivalent qualification or experience.
• ECDL or equivalent qualification or experience.
• Previous NHS or reception experience including direct patient contact.
• Excellent communication skills.
• Confidentiality and GDPR compliance.
• Proficiency with Microsoft Office applications.
• Attention to detail in written and electronic communication.

Responsibilities

• Handle first-line enquiries from patients, relatives and staff by phone and in person.
• Greet families with warmth and compassion as their admission to Critical Care is arranged.
• Support clinical and admin teams by managing patient data with accuracy and attention to detail.
• Coordinate admissions and discharges using the EPR system in collaboration with the ward team.
• Maintain accurate bed state and assist with RTT coding as required.
• Record and manage patient property and arrange safekeeping with Cashiers Office if needed.
• Provide designated letters for concessionary parking to the designated NOK and escalate as necessary.
• Discharge patients via ERP and collect patient experience data ahead of transfer.

Skills

Excellent communication

Interpersonal skills

IT skills

Numeracy

Literacy

Receptionist experience

Education

NVQ II in Administration/Customer Service

ECDL

Tools

Microsoft Office

Job description

Royal Papworth Hospital NHS Foundation Trust is seeking an experienced Ward Clerk for the Critical Care reception team. You will be the first point of contact for families, handling calls and face-to-face greetings with warmth and compassion while ensuring accurate patient data management and support for the clinical and admin teams.

You will coordinate admissions/discharges, maintain bed state, and assist with confidentiality and GDPR compliance.