Crisis Triage Specialist - 24/7 Initial Response

NSFT Jobs; Norwich; On-site; GBP 25,000 - 32,000; Full time

Job summary

NSFT is recruiting for a role within the Initial Response Service (IRS), a centralised triage-led function handling urgent mental health referrals. This 24/7 post involves a rotating shift pattern covering day, twilight and night shifts from the Norwich office, operating on a two-week cycle.

You will use strong communication skills to support distressed individuals, provide reassurance and information, coordinate with clinical teams and partner services, and help maintain accurate records while

Responsibilities

• Engage with individuals who may be distressed, providing reassurance, clear information and support.
• Work closely with clinical teams and partner services to ensure the right care is delivered at the right time.
• Maintain accurate records, prioritise workload and ensure information is managed effectively.
• Contribute to continuous service improvement by identifying opportunities to enhance processes and supporting team learning.

Job description

NSFT is recruiting for a role within the Initial Response Service (IRS), a centralised triage-led function handling urgent mental health referrals. This 24/7 post involves a rotating shift pattern covering day, twilight and night shifts from the Norwich office, operating on a two-week cycle.

You will use strong communication skills to support distressed individuals, provide reassurance and information, coordinate with clinical teams and partner services, and help maintain accurate records while