Crisis Support Worker - Mental Health Advocate

First Option Healthcare; Norwich; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Weekly payments

Referral fee bonus

Up to 3 months rolling rota

Job summary

First Option Healthcare is seeking compassionate Crisis Support Workers to join our expanding team in the Norwich area. You will work one-on-one with adults and adolescents during crises, using de-escalation techniques and safety planning to provide immediate support.

You will collaborate with clinical leads and schools, NHS partners, and psychotherapy services to tailor intervention plans, document changes, and escalate when needed.

Qualifications

• Minimum 6 months experience with adults or adolescents in mental health or related areas.
• Experience with eating disorders, learning disabilities, or substance misuse preferred.
• Ability to establish rapport and assess risk in crisis situations.
• Ability to work with families and multidisciplinary teams.

Responsibilities

• Respond to psychological or emotional crisis in adults and adolescents, utilising de-escalation techniques and intervention strategies.
• Providing in-person crisis support in various settings, including homes, schools, hospitals, or community centres, fostering placements and unregulated settings.
• Establishing rapport and trust with clients and their families to assess risk, stabilise crisis situations, and ensure immediate safety and emotional support.
• Collaborating with clinical leads and multidisciplinary teams to ensure intervention plans are appropriate, with timely documentation and escalation of any changes in client condition or behaviour.
• Working with professionals such as schools, young offending and psychotherapy.

Skills

Crisis intervention

De-escalation techniques

Empathy and active listening

Collaboration with clinical teams

Job description

First Option Healthcare is seeking compassionate Crisis Support Workers to join our expanding team in the Norwich area. You will work one-on-one with adults and adolescents during crises, using de-escalation techniques and safety planning to provide immediate support.

You will collaborate with clinical leads and schools, NHS partners, and psychotherapy services to tailor intervention plans, document changes, and escalate when needed.