Crisis Support Practitioner (Nights)

LLOYD'S REGISTER INTERNATIONAL; Wakefield; On-site; GBP 31,000 - 37,000; Part time

Benefits offered by this job

Annual leave up to 31 days

Flexible working opportunities

Wellbeing budget & EAP

Staff wellbeing activities

Job summary

Touchstone is recruiting for an overnight crisis support role in Wakefield. The post is 28 hours per week, 4 nights on 4 nights off, 10:00pm–6:00am, fixed term up to 31 March 2028 with possible extension.

You will provide urgent non-clinical support during the night as part of a 24/7 service alongside emergency and community partners. We seek enthusiastic, resilient individuals with substantial experience supporting people in emotional distress, including those at risk of suicide or self-harm,

Qualifications

• Significant experience supporting people experiencing emotional distress, including those at risk of suicide or self-harm.
• Commitment to accessible and culturally responsive support for diverse communities.
• Ability to work overnights as part of a 4 nights on/4 nights off cycle.

Responsibilities

• Provide urgent non-clinical crisis support during the night.
• Work 10:00pm–6:00am on a rolling 4 nights on/4 nights off pattern.
• Support Wakefield service expansion as part of a 24/7 crisis model.

Skills

Emotional distress support

Crisis response

Cultural competence

Diversity & inclusion

Verbal de-escalation

Job description

SALARY: Touchstone Pay Structure (2024) points* 23-25 starting at £34,036.66 pa/pro rata.
*Any increase in pay point(s) will be reviewed on annual basis based on the financial position of Touchstone and will only be awarded on this basis. Your pay/pay point will not automatically increase.

HOURS: 28 hours per week averaged over a month, working 4 nights on, 4 nights off pattern, 10:00pm - 6:00am.

This role is fixed term up to 31 March 2028, with a possibility for extension.

The role will require working 10:00pm - 6:00am on a rolling 4 nights on, 4 nights off pattern (including weekends and bank holidays), plus working 2 admin hours flexibly throughout the week.

Please be aware that all staff are responsible for arranging their own transport to and from working locations.

Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Touchstone understands that we can only deliver excellence to the people we serve if the people we recruit are happy, empowered, supported to reach their potential and trusted to lead.

As Here For You Wakefield expands towards a 24/7 crisis support model, this role represents an exciting opportunity to be part of a pioneering overnight service in Wakefield. You will play a vital role in ensuring people can access urgent non-clinical support during the night, when many services are unavailable. The service operates 7 days a week, 365 days a year alongside emergency services, primary care, statutory services and other third sector community services to provide the most appropriate support for individuals away from A&E and section 136 suites wherever possible.

We are looking for an enthusiastic, resilient and values-driven individuals with significant experience of supporting people experiencing emotional distress, including those at risk of suicide or self-harm, and a commitment to providing accessible and culturally responsive support to people from diverse communities, including Black and Minority Ethnic and LGBTQ+ communities when they need it the most. Every conversation has the potential to reduce harm, restore hope and create a positive turning point in someone's journey.

Information Session: Wednesday 09 September 2026, from 12pm via Microsoft Teams

To attend please email: [e-mail]

CLOSING DATE: Sunday 20 September

Interviews will be held on: Tuesday 06 October & Wednesday 07 October 2026

As an employee of Touchstone you will benefit from the following:

• Working for a diverse and inclusive organisation e.g. 36% *BME staff, 25% *LGBTQ+ staff, 16% *staff with a disability. Staff and peer support networks (*as above and many more)
• 28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro-rata)
• Flexible working opportunities
• Personal wellbeing budget. Access to Employee Assistance Scheme, including counselling, 24/7 confidential staff helpline, virtual GP.
• Health and wellbeing activities and fun staff team away days
• Inclusive maternity and parental policies and pay
• Additional day of leave as a celebration day or health and wellbeing
• Learning and personal development opportunities

Touchstone is an equal opportunities organisation, an equal rights employer and applications are welcome from all sections of the community, particularly, BME and LGB and Trans communities and/or people with disabilities who are under-represented within Touchstone. All applicants who disclose a disability and meet the essential criteria will be interviewed. Additional information can be obtained from our equal opportunities policy. Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, if appointed, you will be required to provide relevant right to work documents at the point of an offer being made to you. Please note that feedback is not provided to applicants who have not been shortlisted. We reserve the right to close this vacancy early if we receive sufficient applications for the role.