Crisis Support Navigator – Night Café & Helpline (PT)

Premier; Watford; Híbrido; GBP 26.000 - 27.000; Tempo parcial

Benefícios oferecidos por esta vaga

Annual leave 25 days + 8 bank holidays

Birthday leave after probation

Ongoing training

Employee Assistance Programme

Health cover after 6 months

Resumo da vaga

Hertfordshire Mind is seeking a Mental Health Support Worker for the Nightlight Crisis Café/Helpline in Watford and surrounding areas. The role involves delivering high-quality crisis support 7 days a week, including some weekends, on a rota across Watford, Stevenage, Ware or Hatfield bases.

You’ll work with the Service Manager, Team Leads and volunteers to ensure compassionate, person-centred care while respecting dignity and independence. Pro-rata salary applies for part-time hours.

Qualificações

• Lived experience of mental health issues (as appropriate)
• Ability to provide emotional support in crisis situations
• Non-judgemental, respectful and person-centred approach

Responsabilidades

• Provide emotional support and crisis-specific, person-centred plans
• Offer immediate information and guidance to service users in crisis
• Coordinate with Nightlight management and external services as needed (police, ambulance, crisis teams)
• Maintain accurate records and contribute to monitoring
• Arrange transport for service users when required
• Support service users when visiting the Café to maintain a welcoming environment

Descrição da vaga

Hertfordshire Mind is seeking a Mental Health Support Worker for the Nightlight Crisis Café/Helpline in Watford and surrounding areas. The role involves delivering high-quality crisis support 7 days a week, including some weekends, on a rota across Watford, Stevenage, Ware or Hatfield bases.

You’ll work with the Service Manager, Team Leads and volunteers to ensure compassionate, person-centred care while respecting dignity and independence. Pro-rata salary applies for part-time hours.