Crisis Resolution Team Administrator

Pennine Care NHS Foundation Trust; Ashton-under-Lyne; On-site; GBP 21,000 - 24,000; Full time

Job summary

Pennine Care NHS Foundation Trust is recruiting a Team Administrator for the Crisis Resolution Home Treatment Team (working age adults). You will provide a proactive administration service, handling queries, scheduling and correspondence in a busy MDT setting.

The role requires excellent organisation, prioritisation and communication at all levels, and the ability to work as part of a supportive team. 37.5 hours per week, permanent, Band 3 NHS banding.

Responsibilities

• To manage telephone queries from patients, carers and other agancies regarding queries, appointments and other service queries. Give advice where appropriate, take messages and redirect clinical calls as required from patients, relatives and professionals.
• Prioritise own workload on a daily basis to meet various timescales and service needs.
• To carry out general clerical duties including information gathering, dealing with internal and external post, electronic mail, filing, scanning and photocopying documents.
• Establish and maintain administrative systems.
• Recording of data on Paris including uploading documents and producing reports as requested. Add case note entries as required , entering the outcomes of meetings and uploading correspondence. Ensuring Paris records are up-to-date and patients are discharged from the system in a timely way.
• To assist with the co-ordination of the lone worker response and feed back any issues to the appropriate team manager as required.
• Arrange meetings on behalf of the the manager and team as requested.
• To work with and support the team manager and the team in their day-to-day activities.
• To maintain the existing stock control system and ensure supplies are ordered and checked on a regular basis.

Job description

Pennine Care NHS Foundation Trust is recruiting a Team Administrator for the Crisis Resolution Home Treatment Team (working age adults). You will provide a proactive administration service, handling queries, scheduling and correspondence in a busy MDT setting.

The role requires excellent organisation, prioritisation and communication at all levels, and the ability to work as part of a supportive team. 37.5 hours per week, permanent, Band 3 NHS banding.