Crisis Mental Health Telecoach (Band 5) - Frontline Support

West London Mental Health Trust; Greater London; On-site; GBP 36,000 - 45,000; Full time

Job summary

West London NHS Trust's MH SPA and NHS 111 Mental Health Service is seeking a Band 5 Telecoach to join our crisis service in Ealing. You will provide frontline mental health triage and crisis support across telephone, digital and face-to-face settings, undertake assessments and deliver brief psychologically informed interventions.

This role operates 24/7, requires resilience and sound judgment, and includes a full rota with days, nights, weekends and bank holidays.

Qualifications

• Experience in mental health crisis settings preferred.
• Ability to work in high-pressure, emotionally demanding environments.
• Strong communication and interpersonal skills.

Responsibilities

• Undertaking mental health triage and assessment of individuals presenting in crisis via telephone, digital and face to face contact.
• Completing psychosocial and risk assessments to support safe and effective decision making.
• Delivering brief psychologically informed interventions to support emotional regulation, de-escalation and distress tolerance.
• Formulating immediate support plans and contributing to crisis care planning.
• Signposting and referring individuals to the most appropriate internal and external support pathways.
• Escalating high-risk, deteriorating or complex presentations to senior clinicians appropriately.
• Liaising with professionals and partner agencies including police, ambulance services, GPs and mental health teams.
• Maintaining accurate and defensible clinical documentation.
• Supporting peers, new starters and junior colleagues within the team.
• Participating in service improvement, audit and reflective practice activities.

Job description

West London NHS Trust's MH SPA and NHS 111 Mental Health Service is seeking a Band 5 Telecoach to join our crisis service in Ealing. You will provide frontline mental health triage and crisis support across telephone, digital and face-to-face settings, undertake assessments and deliver brief psychologically informed interventions.

This role operates 24/7, requires resilience and sound judgment, and includes a full rota with days, nights, weekends and bank holidays.