Crisis Support Worker | West London NHS Trust

West London Mental Health Trust; Greater London; On-site; GBP 32,000 - 33,000; Full time

Job summary

West London NHS Trust is recruiting a Crisis Care Support Worker (Band 3) in the Crisis, Assessment & Home Treatment Team in Hammersmith and Fulham. You will join a multidisciplinary team supporting people in mental health crisis in the community, delivering short-term care pathways and risk-appropriate interventions.

The post requires full UK driving licence and a flexible 24/7 rota. You will contribute to urgent care, liaise with emergency and local services, and promote evidence-based

Qualifications

• Experience working in crisis care is desirable.
• Ability to work as part of a multidisciplinary team in community settings.

Responsibilities

• Provide crisis assessment and short-term care in the community.
• Support and plan care pathways within the crisis team.
• Liaise with emergency services and local providers as needed.
• Promote evidence-based practice and contribute to team education.

Skills

Driving licence

Job description

Crisis Support Worker | West London NHS Trust

Company:

Company: West London Mental Health Trust

Salary: £31,554 - £33,270 per annum inclusive of 20% HCAS

We currently have an opportunity for Crisis Care Support Worker (Band 3) in our Crisis, Assessment & Home Treatment Team in Hammersmith and Fulham

As a Support Worker, you will gain a variety of experience as a key member of the crisis assessment and home treatment team and be part of a multi-disciplinary service supporting individuals in the community who are experiencing a mental health crisis. Working in this service places you on the frontline of crisis community mental health service and will enable you to respond to a variety of clinical needs at short notice.

Our goal is to develop highly motivated, professional staff who will work in partnership with patients.As a service we want to promote and encourage positive community relationships. We believe in embracing the expertise of our staff and making a difference to the lives of our patients.

The post holder will work within a 24-hour rota system –- ensuring that a comprehensive service is provided to patients 365 days a year.

The team is fast paced and outcome focussed so a ‘can do’ attitude and a willingness to get stuck in are a must.

Please note to able to apply for this job you must hold a full UK driving licence.

Being a crisis care support worker involves supporting the MDT in the assessment and treatment of patients experiencing a mental health crisis in the borough of Hammersmith and Fulham. Ensuring that high quality care is maintained throughout. The service offers a range of short-term support delivered by a multidisciplinary team, including psychologists, doctors, nurses, and occupational therapists.

As part of CAHTT, you will work closely with a variety of local services, such as the Single Point of Access, inpatient wards, community mental health teams, and psychiatric liaison services. There may be times where lone working is required however these are always risk assessed accordingly.

The post holder will be involved in the on-going development of services, to ensure that the most relevant care pathway and care plan is devised to provide access to urgent and crisis care. They will be active in the promotion and use of evidence-based practice through the provision of clinical advice and support; acting as a role model; and providing education and training where appropriate.

They will liaise closely with carers, both statutory and non-statutory services, emergency services, and third sector services.

The post holder will work within a 24 hour 7 day a week rota system, ensuring that a comprehensive service is provided to patients and robust gatekeeping is maintained.

Holding a full driving licence is essential for this role.

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overallby the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

This advert closes on Friday 30 Oct 2026

£34,186 - £37,389 per annum inclusive of 20% HCAS