Crisis Management and Global Security Operations Centres Lead EMEA – Executive Director

TN United Kingdom; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading company in London is seeking an Executive Director for Crisis Management and Global Security Operations. The role involves overseeing crisis management processes, ensuring operational delivery, and leading continuous improvement efforts across EMEA. Candidates should have extensive experience in crisis management and security operations, with recognized qualifications in risk and disaster management. Strong leadership and stakeholder management skills are essential for success in this role.

Qualifications

• Extensive experience in crisis management and security operations.
• Demonstrable experience in delivering large-scale crisis management programs.

Responsibilities

• Deliver operational facets of GSOC and GCM processes to EMEA entities.
• Lead GCM and GSOC team members in the EMEA region.
• Oversee financial and budgetary obligations related to GSOC and GCM programs.

Skills

Crisis Management

Security Operations

Leadership

Stakeholder Management

Risk Management

Education

Post-graduate qualifications in risk management

Certifications in crisis and disaster management

Job description

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Crisis Management and Global Security Operations Centres Lead EMEA – Executive Director, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

10052a4d9e4a

Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Global Crisis Management (GCM), an organization within Global Security (GS), establishes and oversees the crisis management process which exists to allow the organisation to assess and respond to a crisis, minimize disruption to the firm, escalate appropriately, and return to business-as-usual (BAU) status as quickly and as efficiently as possible.

GCM is responsible for providing 24 hours a day, seven days a week monitoring of incidents potentially impacting the operation of the Firm, and for coordinating with our Resiliency, Real Estate, Human Resources and Technology groups, among others, to respond to events that may affect our employees, clients and customers.

As a Crisis Management and GSOC Lead within Global Security Team, you will be responsible and accountable for the regional operational and tactical delivery of two core product lines and deliverables for Global Security: Global Crisis Management and Global Security Operations Centres (GSOCs).

Reporting to the Head of EMEA Security and Chief Administrative Officer, you will drive global consistency, ensure operational delivery, oversee governance, and lead continuous improvement efforts across the GCM and GSOC product lines.

Job responsibilities

• Deliver all operational facets of GSOC and GCM processes to all EMEA entities, ensuring consistency, timeliness and quality of execution
• Lead GCM and GSOC team members in the EMEA region to drive the strategic agenda refine operational delivery
• Foster, mature and sustain relationships and interdependencies with key partners and stakeholders to GCM and GSOC product lines across the firm
• Act as the GCM partner to the EMEA Regional Crisis Management Team (RCMT), in support of Global Security senior leadership
• Lead the scoping, drafting and creation of standards, procedures and job aides related to GCM and GSOC outputs
• Drive technology integrations, streamlining and adoption across GSOC and GCM processes to enhance service delivery and outputs
• Strive for continuous improvement and standardisation of the global crisis management, including the ownership of controls, governance, KPI and QA processes
• Oversee internal and external examinations to deliver high quality responses to crisis management enquiries
• Oversee financial and budgetary obligations related to GSOC and GCM programs to ensure optimal expenditure and cost management
• Design, implement and maintain measures, metrics and tolerances to measure GCM and GSOC risk and readiness
• Lead, manage and sustain third-party, vendor and outsourced relationships and dependencies to GCM and GSOC processes

Required qualifications,capabilities, and skills

• Extensive experience in a crisis management and security operations centre management (or demonstrably similar) domain
• Demonstrable experience and expertise in delivering large-scale crisis management programs in global organisations
• Recognised post-graduate qualifications or certifications in risk, crisis and disaster management
• Security related accreditations (. Physical Security Professional, Certified Protection Professional
• A confident and seasoned leader, able to define, drive and communicate the strategic direction and intent of the team while maintaining alignment with global perspectives, requirements and priorities
• Accountable for profit, loss, headcount and budget. Able to face facts, act swiftly on issues, remove roadblocks and eliminate unnecessary bureaucracy
• Able to drive development of solutions, products and outcomes aligned to stakeholder requirements and continually identify process improvements and efficiencies
• Able to leverage experience and market knowledge to drive value-added solutions and dialogue. An established and trusted individual with significant ability to influence a diverse body of stakeholders
• Able to balance stakeholder needs and requirements with the needs and requirements of the firm, deeply cognizant of budgetary resources and control frameworks
• Able to understand and apply knowledge of role-related risks while utilizing knowledge and lessons learned to proactively consider potential emerging and broader risks to the firm
• Able to analyse, interpret and resolve regulatory issues and findings in a timely and sustainable manner to prevent recurrence