Crisis Café Support Worker

Assistance Dogs; United Kingdom; Remote; GBP 23,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays (

Contributory pension

1 extra day off per year during the t—

Employee Assistance Programme (EAP) –

Training and personal development

Paid time off for medical appointments

Staff away days and socials

Job summary

Assistance Dogs is seeking a dedicated Crisis Café Support Worker to provide compassionate, person-centred support to individuals in mental health crises. You will help de-escalate crises, support recovery, and empower clients with self-management strategies.

You will also facilitate group activities, collaborate with colleagues and partner agencies, and help create a welcoming, supportive environment for service users. The role requires evening and weekend work.

Qualifications

• Experience working with individuals in mental health crises or with complex needs.
• Excellent listening, communication, and motivational skills.
• Resilience and a calm approach to challenging situations.

Responsibilities

• Provide compassionate, person-centred support to individuals in crisis.
• De-escalate crises and foster recovery.
• Collaborate with colleagues and partner agencies; facilitate group activities.
• Help create a welcoming, supportive environment for service users.

Skills

Mental health crisis support

Listening and communication

Resilience under pressure

Job description

Are you passionate about mental health and making a real difference in people’s lives? Join our dedicated team as a Crisis Café Support Worker.

You’ll provide compassionate, person-centred support to individuals experiencing mental health crises. You’ll play a key role in de-escalating crises, fostering recovery, and empowering clients to develop self-management strategies.

You’ll also facilitate group activities, collaborate with colleagues and partner agencies, and help create a welcoming, supportive environment for service users.

The role requires evening and weekend work.

What You’ll Bring:

• Experience working with individuals in mental health crises or with complex needs.
• Excellent listening, communication, and motivational skills.
• Resilience and a calm approach to challenging situations.

This is an exciting opportunity to make a tangible difference in mental health provision and join a supportive team.

We offer:

• 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]
• Contributory pension
• Bonus 1 day of annual leave per year over the festive period (pro rata)
• Employee Assistance Programme (EAP) which includes free counselling sessions
• Training and personal development opportunities
• Paid time off for medical appointments
• Staff away days and socials

The successful candidate will be subject to a Disclosure & Barring (DBS) check.

Richmond Borough Mind is committed to diversity and inclusion. We are actively interviewing for this role. Only shortlisted candidates will be contacted.