Crime Desk Officer (Staff)

West Midlands Police; Birmingham; On-site; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Meaningful work

Competitive pay

Generous annual leave

Pension

Job summary

West Midlands Police is seeking a candidate to join the Crime Desk, part of Force Contact, in Birmingham. The role focuses on delivering high-quality primary investigations, safeguarding victims and ensuring data integrity via the latest tech and processes.

The successful applicant will support 100% Victims Code compliance, design effective investigation plans, and maintain accurate crime recording across shifts while working within a strong team and organisational standards.

Qualifications

• Clear, concise and accurate reporting abilities.
• Knowledge of confidentiality and data protection requirements.
• Willingness to undertake role training (Crime Desk New Starter Course, Student Portfolio, IT Systems training, investigation modules).
• Experience working effectively in a team.
• Competent IT skills.
• Excellent written and verbal communication.
• Self-motivation and problem solving.
• Experience managing workloads.

Responsibilities

• Conduct top quality primary investigations using the latest technology.
• Secure and preserve witness, digital and forensic evidence.
• Ensure victims receive the best quality of service when reporting crime.
• Ensure 100% compliance with the Victims Code.
• Design investigation plans to identify lines of enquiry and preserve evidence.
• Record crimes in line with Home Office Counting Rules.
• Review CJ outcomes and ensure compliance with rules.
• Review crimes, non-crimes and logs for compliance.

Skills

Report writing

Confidentiality & data protection

Teamwork

IT skills

Communication skills

Problem solving

Workload management

Self-motivation

Attention to detail

Tools

MS365

Job description

Job Description

Do you want to be part of the new, exciting and innovative Crime Desk department within Force Contact that will be setting the standard for primary investigations and victim care? WMP now answer 999 and 101 calls quicker and better than ever before. The next step for WMP is to ensure that the public receive the best possible service when they report a crime. Where it is appropriate to investigate crime over the phone or via video call, the Crime Desk will set the standard for primary investigation using the latest technology. We are seeking to push the boundaries of what is possible and lead the way nationally in the service we offer to victims of crime. The role also includes quality assurance checks of crimes and non-crimes to ensure we maintain the highest standard of crime recording and compliance with Home Office Counting Rules and Victims Code. The public need to know that WMP's data integrity is maintained to the highest possible level, otherwise confidence in our service will deteriorate. The new Crime Desk represents a significant investment in people, resources and technology and you can part of that journey. If you care about the service we offer to the public and want to be part of a team that will only accept the highest standards, then this may be the team for you. We are looking for individuals who care about the service victims of crime receive, are driven to deliver the best possible outcomes and want to be part of a culture that will continue to innovate and push the boundaries of what is possible.

Are you ready for a change and a new challenge?

Are you ready for a change and a new challenge?

Job Responsibilities

• Conducting top quality primary investigations using the latest technology.
• Securing and preserving witness, digital and forensic evidence.
• Ensuring victims of crime receive the best quality of service when they report crime.
• Ensuring 100% compliance with the Victims Code.
• Designing bespoke and effective investigation plans to identify key lines of enquiry, hold offenders to account and secure and preserve evidence.
• Record crimes appropriately and in accordance with Home Office Counting Rules.
• Review and process all relevant CJ outcomes.
• Review crimes, non-crimes and logs to ensure compliance with Home Office Counting Rules.

Skills, Knowledge & Experience

Essential

• Ability to write clear, concise and accurate reports
• Working knowledge of confidentiality and data protection issues
• Be willing to successfully undertake any training requirements in respect of the role, which will include:
  • 5-Week Crime Desk New Starter Course
  • Student Portfolio
  • Relevant West Midlands Police IT Systems training
  • Investigation modules
  • College Learn Online Learning
• Experience of working effectively in a team
• Competent IT skills
• Excellent communication skills both written and verbal
• Self-motivation skills and able to contribute to problem solving activity
• Experience of effectively managing workloads

Desirable

• Investigation and evidence gathering experience
• Knowledge and experience of crime data quality and assurance requirements.
• Experience of working in an environment dealing with the public
• Previous experience in criminal law and criminal justice system
• Working knowledge of the Police and Criminal Evidence Act
• Knowledge of police policy and procedures in relation to the role
• Experience of dealing with conflict
• Experience of working in a multi-agency environment, working with partner agencies
• Microsoft Office Tools and MS365

Salary and Shifts

Salary: £32,613 to £37,020

Shift patterns: 3x3x3 - 3 earlies (0800 x 1600), 3 lates 1100 x 2000), 3 rest days

Selection Process

Closing Date: 25/10/2026, 23:59 (Subject to change due to volume of applications)

Interview: Candidates who successfully pass the application stage will be invited to attend an interview. This will provide you with the opportunity to demonstrate your suitability for the role.

Proposed Interview date(s): W/c 9th November 2026

Pre-Employment Checks

If you are selected as the preferred candidate, you will be required to successfully complete relevant pre‑employment checks before receiving a formal offer. For internal candidates, some checks may not be required.

• Vetting Checks - You must successfully complete the required level of Recruitment Vetting and Counter Terrorism Clearance before starting the role. This may include providing information relating to your background and financial history as part of the vetting process.
• Medical Checks - Appointment to this role is subject to successfully completing medical checks. This may include a drugs test and, where required, a fitness assessment.

Training

You will receive training for the role on the job at C3, Park Lane, Aston. The training programme will consist of inputs and practicals to prepare you for joining the team.

The training period is approximately 5 weeks, during which time you will not be permitted to take annual leave.

WMP will be hosting cohorts from March 2027 - further information regarding cohort dates will be provided during the Onboarding stage.

About Us

West Midlands Police is the second-largest police force in England, serving more than 2.9 million people across Birmingham, Coventry, Wolverhampton, Dudley, Sandwell, Solihull and Walsall. Every day, our people work together to keep our communities safe, protect vulnerable people, prevent crime and bring offenders to justice.

We answer more than 2,000 emergency calls every day and provide policing 24 hours a day, 365 days a year. Whether responding to emergencies, supporting victims, investigating crime or working behind the scenes, every role plays a vital part in delivering an outstanding service to the public.

We're proud of the progress we've made in reducing crime, improving emergency response times and increasing arrest rates. These achievements are only possible because of the dedication, professionalism and expertise of our officers, staff and volunteers. As we continue to transform the way we police, we're looking for talented people who are committed to making a real difference.

Why Join West Midlands Police?

A career with West Midlands Police is about more than a job, it's an opportunity to have a meaningful impact on the lives of millions of people. Whatever your role, you'll contribute to keeping our communities safe while developing your own skills and career.

Our Commitment to Inclusion

We believe that a diverse workforce helps us better understand and serve the communities we protect. We are committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.

As a Disability Confident Leader, the highest level of the Government's Disability Confident scheme, we are committed to removing barriers to employment and supporting disabled applicants and employees throughout their careers. Through our Disability Confident Interview Scheme, applicants who declare a disability and meet the essential criteria for a role will normally be offered an interview, subject to the scheme's terms and any recruitment constraints.

Our Diversity and Inclusion Vision is to maximise the potential of people from all backgrounds through a culture of fairness, respect and inclusion, enabling us to deliver the best possible service to our communities.

Professional Standards

Working in policing is a position of trust. Our officers and staff are expected to demonstrate the highest standards of integrity, professionalism and accountability. Successful applicants will be subject to appropriate vetting and are expected to uphold the ethical standards and responsibilities that come with serving the public.

Recruitment and the Use of AI

We recognise that many candidates use AI tools to support activities such as proofreading and improving the presentation of written applications. This is acceptable, provided the content you submit accurately reflects your own knowledge, skills and experience.

Applications must be your own work. Any evidence of plagiarism, false or misleading information, or the inappropriate use of AI during assessments or selection activities where it is not permitted may result in your application being rejected.

Benefits

We know that supporting our people is essential to delivering the best service to our communities. That's why we offer a comprehensive range of employee benefits, wellbeing support and development opportunities to help you thrive throughout your career.

• Meaningful work that makes a difference every day.
• A diverse range of career opportunities across policing and professional support services.
• High-quality training, development and opportunities to progress.
• A supportive and inclusive working environment where everyone is encouraged to achieve their potential.
• Competitive pay, generous annual leave, excellent pension arrangements and a wide range of employee benefits.
• The opportunity to work alongside dedicated colleagues who share a common purpose.