Credit Officer

SmartRecruiters, Inc.; Crewe; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

EV Car Schemes

Cycle to work

Employee Fuel Card

Retail Discounts

Health and Wellbeing support

Discretionary bonus

On site gym

Job summary

Radius Group is seeking a Credit Officer to join the Irish Agents Credit Team. The role covers vetting, monitoring and collections for two independent fuel card companies operating in Ireland.

You will develop skills across all critical areas of credit control and contribute to improving processes from day one. This is an exciting opportunity to influence how we manage risk, support business decisions and maintain strong relationships with sales and operations while delivering accurate records

Qualifications

• Customer service skills and demonstrate the ability to manage a varied and demanding workload.
• Own queries and problem resolution.
• Excellent ability to communicate at all levels.
• Flexible approach and attitude.
• Organised & able to work accurately within a timeframe.

Responsibilities

• Analyse and collate data from multiple sources to complete thorough risk reviews
• Communicate risk recommendations to senior stakeholders to help shape risk/reward decisions
• Review financial information and assess risk profiles to support credit decisions
• Maintain accurate customer credit limits to ensure accounts remain within approved thresholds
• Monitor customer transaction levels, identifying potential misuse or fraudulent activity
• Ensure accurate and timely record keeping across all credit-related systems and documentation
• Workload planning and prioritisation in daily management
• Daily review of credit limit breaches, prioritising workload based on risks
• Manage accounts through to conclusion, obtaining buy-in for actions from key stakeholders
• Fraud prevention using spend trends to identify risks
• Timely query resolution, coordinating with Sales, Fin Ops and Transaction Queries
• Manage the relationship with sales team to ensure open communication and agreed level of risk/reward
• Presenting credit recommendations to key stakeholders
• Credit alert management, ensuring effective decisions are made to minimise risk
• Processing of new applications within a timely manner, including underwriting new business
• Adhering to Insurance Policies, reporting of non-payments applying appropriate customer credit limits
• Responding to customer queries/complaints effectively & efficiently
• Dealing with customer payments and ledger management
• Active cross-department collaboration to improve performance
• Building relationships with Radius Group & Irish Agents stakeholders
• Sharing best practise across the Credit Department

Skills

Customer service

Communication

Organised

Problem solving

Job description

Heard of us?

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Description

Credit Officer- Irish Agents Team

Reports to

Irish Agents Credit Manager

Role Description

We are looking to recruit aCredit Officerto join theIrish Agents Credit Team. This team is responsible for theVetting, Monitoring, and Collectionsfunctions for two independent fuel card companies operating in Ireland.

This would be an exciting opportunity for someone who is looking to challenge and improveexisting processes and procedures, influence new ways of working and broaden their knowledgeacross the full credit control function.

Due to theend-to-end natureof the role, the successful candidate will develop skills across all critical areas of credit control, gaining a comprehensive understanding of the function and its impact.

Responsibilities

Key Tasks

• Analyse and collate data from multiple sources to complete thorough risk reviews
• Communicate risk recommendations to senior stakeholders to help shape risk/reward decisions
• Review financial information and assess risk profiles to support credit decisions
• Maintain accurate customer credit limits to ensure accounts remain within approved thresholds
• Monitor customer transaction levels, identifying potential misuse or fraudulent activity
• Ensure accurate and timely record keeping across all credit-related systems and documentation

Individual Management

• Workload planning and prioritisation
• Daily review of credit limit breaches, prioritising workload based on risks
• Manage accounts through to conclusion, obtaining buy-in for actions from key stakeholders
• Fraud prevention using spend trends to identify risks
• Timely query resolution, working with colleagues in Sales, Fin Ops and Transaction Queries to resolve issues
• Manage the relationship with sales team to ensure open communication and agreed level of risk/ reward
• Presenting credit recommendations to key stakeholders
• Credit alert management, ensuring effective decisions are made to minimize risk
• Processing of new applications within a timely manner, including underwriting new business
• Ensuring that we are adhering to Insurance Policies, reporting of non-payments applying appropriate customer credit limits
• Responding to customer queries/complaints effectively & efficiently
• Dealing with customer payments and ledger management

Departmental and Business integration

• Actively engage in relevant and appropriate opportunities for cross-department working to build relationships
• Participate in meetings and projects with wider credit team to continually improve department performance
• Developing and maintaining excellent relationships with key stakeholders within the Radius Group & Irish Agents
• Sharing best practise across the whole Credit Department, obtaining ideas of implementation into the Irish Agents Team

Qualifications

• Customer service skills and demonstrate the ability to manage a varied and demanding workload
• Own queries and problem resolution
• Excellent ability to communicate at all levels
• Flexible approach and attitude
• Organised & able to work accurately within a timeframe

Additional Information

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative.
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
• 25 days holiday + Bank Holidays.
• Cycle to work and EV Car SS Schemes.
• Employee Fuel Card.
• Retail Discounts.
• Health and Wellbeing support services.
• Discretionarybonus scheme.
• On site gym which is free to use for all employees.

#LI-JW1

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.