Credit Manager

DR. MARTENS; Wollaston; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Welcome free pair of Docs

Share scheme

65% off all Docs

50% off Accessories

Pension Scheme through Aviva

Life Assurance

25 Days Annual Leave + Bank Holidays

Private healthcare

2 paid volunteer days per year

Job summary

Dr. Martens is recruiting a Credit Manager to lead the global credit risk and collections function within the Accounts Receivable team.

You will balance commercial opportunity with risk, shaping consumer-centric strategies and supporting rapid, profitable decision-making across the business. You will drive process improvements, leverage data and AI-enabled tools, and collaborate across Commercial, Finance, and Supply Chain to embed best practices and deliver strong cash flow.

Qualifications

• Experience leading credit risk management and collections strategies.
• Ability to analyse financial data and balance risk with growth.
• Familiarity with ERP systems and data-driven process improvement.

Responsibilities

• Lead global credit risk management, setting policies and credit limits.
• Drive collections and dispute resolution to reduce overdue debt and protect relationships.
• Monitor and optimise Credit & AR processes using data, automation and technology.
• Champion transformation across Commercial, Finance, Supply Chain and AR teams.

Skills

Credit risk management

Collections

Data analysis

ERP (D365)

Tools

D365

Job description

Dr. Martens is more than a brand - it’s a global icon with over 60 years of attitude, heritage, and cultural impact. We’re a thriving, values‑driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work. If you’re ready to make your mark, you’re in the right place.

At DM, our values guide everything we do: Be Yourself, Act Courageously, Show You Care. They’re not just words - they’re how we turn passion into progress.

WHERE YOU SIT

As our Credit Manager, you’ll be part of the Accounts Receivable team working closely with brilliant people across the business. You’ll be right at the heart of fast‑moving projects that shape how we show up for our consumers - today and tomorrow.

WHERE YOU CONTRIBUTE

This role plays a pivotal part in driving our consumer‑centric strategy, bringing Excellence through sharp commercial insight, Teamwork through strong cross‑functional partnership, Care through thoughtful, consumer‑led decision‑making, and Accountability through disciplined financial leadership.

Everything you do will help elevate the DM experience, enabling better decisions, unlocking profitable growth and ensuring we invest in the right opportunities for our consumers around the globe.

You’ll help us push boundaries, raise the bar and keep the spirit of DM alive in everything we deliver.

CORE ACCOUNTABILITIES

• Lead global credit risk management, developing consistent policies, governance and credit limits that balance commercial opportunity with risk mitigation.
• Drive effective collections and dispute resolution, reducing overdue debt, aged exposure and bad debt while protecting strong customer relationships.
• Monitor performance and optimise Credit & AR processes, using data, automation, technology and AI to improve cash flow, controls, reporting and operational efficiency.
• Champion global transformation and continuous improvement, partnering across Commercial, Finance, Supply Chain and the Global Head of AR Transformation to embed consistent ways of working and build a high‑performing, change‑ready culture.

KEY SKILLS & CAPABILITIES

• Credit & Commercial Expertise: Strong knowledge of credit risk, collections, financial analysis and global compliance, with the ability to balance risk management with commercial growth.
• Leadership & Process Improvement: Confident people leader and cross‑functional influencer, with experience using ERP systems such as D365, technology and data to improve processes and performance.
• Values & Behaviours: Collaborative, courageous and inclusive, demonstrating care, accountability and respect for diversity in line with Dr. Martens’ values.

WHAT’S IN IT FOR YOU?

• Hybrid working
• Welcome free pair of Docs
• Share scheme
• 65% off all Docs
• 50% off Accessories
• Pension Scheme through Aviva
• Life Assurance
• 25 Days Annual Leave + Bank Holidays
• Private healthcare
• 2 paid volunteer days per year

Application closing date: Wednesday 11th of November 2026

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.

YOUR FUNDAMENTAL QUALITIES

It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it.