Credit Controller - Sheffield

myGwork - LGBTQ+ Business Community; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Credit Controller to join their dynamic team in Sheffield. This role involves managing debtors, enhancing client relationships, and ensuring timely service delivery. The firm values diversity and is committed to fostering an inclusive workplace. With a focus on professional development, you'll be supported to thrive in your career. If you're looking for a role that combines financial acumen with client engagement, this opportunity is perfect for you. Join a forward-thinking organization that embraces innovation and values its people.

Qualifications

• Proficient in credit control processes and tools.
• Strong communication and analytical skills are essential.

Responsibilities

• Manage debtors while maintaining good client relationships.
• Assist in process improvements and service delivery.

Skills

Knowledge of credit control process

Excellent written and verbal communication

Analytical skills

Flexibility in approach

Account management

Tools

MS Excel

MS Word

Legal billing system

Job description

A fantastic opportunity to join CMS as a Credit Controller in Sheffield.

About us

CMS is a Future Facing firm with more than 80 offices in over 45 countries and 5,800+ lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients, our people, and the communities we work in.

We take a bold, dynamic, and agile approach to ensure our clients are able to face the future with confidence. We are driven by emerging technologies such as generative AI and readily embrace the possibilities it opens up for developing new and better ways of working. Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive.

About the role

In this role, you can expect to get involved in a variety of work including:

1. Supporting a Practice Group in the management of the Firm's debtors whilst maintaining good client relationships.
2. Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
3. Assist in identifying and implementing ways to develop and deliver products and services to meet client objectives and business needs.
4. Assist in identifying and implementing process improvements that maximise efficiency and effectiveness.
5. Assist in identifying and executing ways to develop and enhance relationships with clients.
6. Enforcement of CMS credit policies including query resolution and treatment of bad/doubtful debt.
7. Daily debt reviews using ARCS calendar to chase outstanding debt, ensuring all information is fully recorded onto ARCS system, adhering to the best practice guidelines.
8. Liaise with external and internal clients to progress payment of invoices.
9. Handle client queries, escalating to the Practice Group or Partner as required.
10. Engage in discussions with the Practice Group team on debtor issues.
11. Maintain up to date bad and doubtful debt provisions.
12. Work with the Debt Recovery Team in minimising overdue debt.
13. Account reconciliations to ensure correct allocation of Funds received.
14. Production of manual statements.

About you

We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role you must meet the following skills and experience:

1. Knowledge of credit control process.
2. Knowledge of a legal billing system would be beneficial.
3. Proficient in MS Excel and Word.
4. Excellent written and verbal communication skills with the ability to communicate at all levels.
5. Analytical skills to resolve queries.
6. Shows flexibility in approach.
7. Works to given time frames and anticipates likely workflows.
8. Account management desirable but not essential.

Equal opportunities

At CMS, we place diversity and inclusion at the centre of our culture and the heart of our organisation. As a firm we recognise, celebrate, and embrace the diverse talent our society has to offer because we know that to solve big problems, we need the best and brightest minds available to us. In support of this goal, we commit to actively breaking down barriers which stand in the way of those from diverse backgrounds and play our part in levelling the playing field.

As a Future Facing Firm, we strongly believe that a career in law should be open to people from all walks of life, because not only does diversity of thought and experience make our firm a stronger and more sustainable business, but it also makes it a more rewarding place to work.

When recruiting, we prioritise attracting talented people and we actively promote a flexible working environment which enables all our team members to thrive. If you see a role you are interested in, but don't feel you meet 100% of the criteria we encourage you to still consider making an application. We also welcome applications from those who may be looking to return to the workforce after a career break.

We are proud to say our leadership in creating an inclusive working culture has been celebrated and recognised externally, including being listed for a number of years in the Times Top 50 Employers for Women and the Social Mobility Index.

We are a Level 2 Disability Confident Employer, and we actively encourage applications from people with disabilities, whether visible or invisible. We are committed to promoting equality of opportunity throughout our recruitment process and in every element of the employee life cycle. If you require assistance, or if you would like to discuss any accessibility requirements or adjustments as part of the recruitment process, please contact Becky Lowe at [e-mail] who will be happy to support you.

Ready to apply? Here are the next steps.

We look forward to receiving your application online via the CMS careers site. Please contact our Talent Acquisition team if you have any questions.

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.

Salary: Negotiable