Credit Controller – Flexible, Impactful Debt Recovery

SSE Airtricity Limited; Belfast City District; On-site; GBP 26,000 - 33,000; Full time

Benefits offered by this job

Bonus

Private healthcare

Gym membership

Cycle to work

Family entitlements

Job summary

SSE Airtricity Limited in Belfast is seeking a Credit Controller to monitor accounts, engage with customers and recover payments for bills. You will offer flexible repayment plans and manage incoming workflow via calls, emails and letters, while upholding regulatory obligations.

Strong numeracy, Excel skills and a proactive, self-motivated approach are essential, with ability to multitask and work independently within a supportive team environment. A comprehensive benefits package is included.

Qualifications

• Experience in a credit control or customer accounts environment, working directly with customers to resolve queries and recover payments due
• Good numerical and analytical skills with excellent attention to detail and accuracy
• A hands‑on flexible approach with the ability to multitask, prioritise your workload and work on your own initiative
• Strong communication, negotiating and problem‑solving capability
• A high standard of IT, including good working knowledge of Microsoft Office and strong Excel skills

Responsibilities

• Offer advice and flexible repayment plans in accordance with customers’ ability to pay
• Action incoming workflow (calls, emails and letters), elevate queries that are preventing payment, and work with colleagues and customers to resolve these promptly
• Help us deliver on our regulatory obligations, especially in relation to vulnerable customers by ensuring our debt recovery policies are kept updated and followed compliantly
• Actively engage in projects and business improvement initiatives
• Analyse data, update monthly reports and KPIs, and provide regular reports and updates to management team to ensure individual and team objectives are met

Skills

Credit control

Customer accounts

Communication

Excel

Analytical

Tools

Microsoft Office

Job description

SSE Airtricity Limited in Belfast is seeking a Credit Controller to monitor accounts, engage with customers and recover payments for bills. You will offer flexible repayment plans and manage incoming workflow via calls, emails and letters, while upholding regulatory obligations.

Strong numeracy, Excel skills and a proactive, self-motivated approach are essential, with ability to multitask and work independently within a supportive team environment. A comprehensive benefits package is included.