Credit Controller

SSE plc; Belfast City District; On-site; GBP 26,000 - 33,000; Full time

Benefits offered by this job

Discounts on private healthcare

Wellbeing benefits (online GP, 24/7 상담

Job summary

SSE plc in Belfast is seeking a proactive Credit Controller to monitor customer accounts, offer flexible repayment options and recover outstanding payments. You will handle calls, emails and letters, escalating issues and maintaining compliance with recovery policies.

Ideal candidates will have strong numerical, analytical and communication skills, with excellent Excel and IT proficiency. The role offers full-time permanent employment with a competitive benefits package.

Qualifications

• Experience in a credit control or customer accounts environment.
• Strong numerical and analytical skills with excellent attention to detail.
• Hands-on flexible approach with ability to multitask and work on your own initiative.
• Strong communication, negotiating and problem-solving capability.
• High standard of IT, including good Microsoft Office and Excel skills.

Responsibilities

• Monitor accounts and proactively engage with customers to recover payments.
• Offer advice and flexible repayment plans in line with customers’ ability to pay.
• Process incoming workflow (calls, emails, letters) and escalate as needed.
• Ensure compliance with debt recovery policies, especially for vulnerable customers.
• Analyse data, update monthly reports and KPIs, and report to management.

Skills

Credit control

Customer accounts

Numerical skills

Detail orientation

Excel

Communication

Negotiation

Problem solving

IT proficiency

Tools

Microsoft Office

Excel

Job description

Base Location: Belfast

Salary: £26,239 - £32,800 + Bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Full Time | Permanent Flexible First options available

The role

Our Credit Controller will monitor accounts and proactively engage with customers, providing a high level of customer service and finding the best ways to recover payment for bills.

You will

• Offer advice and flexible repayment plans in accordance with customers’ ability to pay
• Action incoming workflow (calls, emails and letters), elevate queries that are preventing payment, and work with colleagues and customers to resolve these promptly
• Help us deliver on our regulatory obligations, especially in relation to vulnerable customers by ensuring our debt recovery policies are kept updated and followed compliantly
• Actively engage in projects and business improvement initiatives
• Analyse data, update monthly reports and KPIs, and provide regular reports and updates to management team to ensure individual and team objectives are met

You have

• Experience in a credit control or customer accounts environment, working directly with customers to resolve queries and recover payments due
• Good numerical and analytical skills with excellent attention to detail and accuracy
• A hands-on flexible approach with the ability to multitask, prioritise your workload and work on your own initiative
• Strong communication, negotiating and problem-solving capability
• A high standard of IT, including good working knowledge of Microsoft Office and strong Excel skills

About SSE

SSE’spurpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plansees us investing £33bn in critical electricity infrastructure across the five years to 2030.

With over725,000electricity and gas customers across the island of Ireland,SSE Airtricity helps homes and businesses on the journey to net zero. We’re more than just an energy provider, delivering energy saving services to homes and businesses, helping them become more efficient and cost-effective.

Flexible benefits to fit your life

• Enjoy discounts on private healthcare and gym memberships.
• Wellbeing benefits like a free online GP and 24/7 counselling service.
• Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
• As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on [e-mail] / 01738 340826 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.